Office Clerks, General

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we’d love to hear from you.

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

The Client Relations Specialist (CRS) manages a boutique to mid-size book of client service centric businesses with templated HR needs. The CRS is responsible for being an advocate for the clients, as well as the internal departments, from the time of completion of the client onboarding through the maintenance and retention process, as well as utilizing the tools provided to increase adoption rates of products and services and increase client retention rates.

Essential Duties and Responsibilities

Responsible for acting as a liaison between client and internal operations to ensure a positive working relationship with assigned book of clients

Run point on following client retention processes to retain at risk relationships

Work with internal teams, client, and agent to achieve a high rate of client retention

User set-up and training of our client facing web-based payroll and custom reporting software

Work proactively to facilitate solutions as challenges present themselves

Maintain open communication regarding clients with the necessary internal teams

Assist in the tracking and completion of team projects and initiatives

Review weekly reports to assist with client retention efforts

Review monthly reports to analyze trends

Track client repricing requests to ensure timely responses

Analyze data and review procedures and policies to determine answers to clients' questions

File and maintain client records

Coordinate the resolution of client issues

Perform administrative support tasks, as needed, by the Client Relations team

Process and prepare memos, correspondence, or other documents

Schedule appointments and maintain and update appointment calendars

Act as support for their respective region when team members are traveling

Oversees the operational structural needs of the client to ensure data integrity

Nurture relationships with business owners, client company contacts, marketing agents and internal staff and departments

Escalate and resolve areas of concern, as raised by clients or internal departments

Monitor company performance against service level agreements and flag potential issues

Interact with clients to gain knowledge of their business model and drivers, HR practices, goals, and objectives

Assist with the execution of the service plans by evaluating progress of activities and service requests

Collaborate with internal departments to ensure seamless delivery of services to clients.

Gather and distribute voice of customer feedback to appropriate internal departments

Build cross-functional partnerships to address issues and manage escalations.

Leverage internal relationships to identify opportunities, trends, and process improvements

Successfully manage client expectations in a fast-paced environment
Introduce and drive adoption of new products and services to client

Assist in announcing to clients, changes in compliance using various communication formats

Act as part of a team to continually develop and create improved processes and procedures

Performing annual deliverables client reviews

Responsible for providing online HR guidance and templated HR deliverables, such as handbooks, wage and hour, job descriptions, learning management and other federal and state mandates

Travel (local and long distance) may be required to meet with clients face to face or meet via telephone on a scheduled basis, as determined by size of client, to ensure they are receiving great service and are taking advantage of and utilizing products and services offered

Knowledge, Skills, and Abilities

Able to efficiently organize work activities to meet daily and weekly deadlines to meet/exceed expected sales goals

Practice excellent communication (verbal and written) skills

Strong organizational skills: Must be able to demonstrate time management skills, and can prioritize and identify critical tasks along with problem-solving skills

Able to juggle return calls and emails quickly and efficiently

Detail oriented

Be self-motivated, but able to also work alongside a team

Customer service driven and able to get along and develop relationships with an array of clients in different industries and with varying personality types

Must be driven, hard-working and personable
Critical thinking skills and a high level of emotional intelligence required

General working knowledge of Microsoft Office if preferred

Education & Experience

High School graduate or equivalent required

4-year college degree or equivalent work experience preferred

2-3 years of experience in a professional office environment. Previous experience in account management, a call center, PEO, payroll, taxes, benefits, human resources, or equivalent is a bonus.

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we’d love to hear from you.

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

Provides day-to-day operational leadership within designated Payroll POD to ensure client payrolls are processed accurately and on time.

Schedule: 6AM to 3PM AZ time

Essential Duties and Responsibilities

Ensure that payroll is processed timely and accurately.

Will act as the primary contact for assigned POD clients.

Responsible for reviewing processed payrolls and resolving payroll errors and issues. Assist the team where needed.

Monitors the work of a team of Payroll Specialists that input payroll data and prepare payroll checks.

Assist in payroll calculations and deductions.

Responsible for clear and consistent client communications.

Work with Quality Control Team to process current year and prior year voids and resolve posted payroll errors.

Address payroll related queries and requests.

Analyze payroll problems and provide appropriate resolutions.

Facilitates frequent communication with VMC/VDR Payroll Supervisors to review Payroll Specialists' performance, recommend areas of training needed, and assist with coaching employees.

Review and recommend improvements to existing Payroll department procedures. Work closely with Payroll Manager to implement changes, provide feedback on team performance, and escalate client issues.

Schedule and facilitate weekly POD team huddles.

Knowledge, Skills, and Abilities

Self-motivated, professional capable of working with minimal supervision, ability to reflect and be accountable.

Capable of working under pressure and meeting concrete deadlines.
Must have strong organizational skills, be able to prioritize and quickly switch between projects and priorities.

Ability to communicate and work effectively with internal departments.

Excellent communication skills, ability to adapt messages for audience.

Proficient to strong skills in MS Office, including Excel and Outlook.

Proven ability to make proper judgment calls when presented by a situation/problem.

Education & Experience

High School Diploma or equivalent

2+ years of payroll experience

PEO, ASO, multi-state payroll experience

Knowledge of HR Pyramid (recommended but not required)

Knowledge of Prism HR (recommended but not required)

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

We are seeking a Client Relations Associate to join our growing company. Under general supervision, the Client Relations Associate provides telephone, email, and chat support to external Clients who contact concerning payroll practices, human resources, software operations, and other technical and non-technical issues.

Schedule: 5:30 AM to 2:30 PM AZ time.

Essential Duties and Responsibilities

Engage in positive participation within a team-oriented customer service environment.

Effectively manage daily client base requests.

Effectively research and provide accurate and timely resolution for client inquiries.

Ensure compliance with necessary audits and internal compliance.

Effectively support, educate, and develop the client base and align with products and services.

Assume ownership and responsibility for client issues through effective problem resolution and process updates.

Maintain and strengthen client relationships through personal client interaction regarding client feedback, process efficiencies, software updates and regulatory payroll items.

Maintain a high level of knowledge of Payroll, time and attendance and HR services through internal training and personal development experiences.

Provide extended business day support to clients when appropriate and necessary.

Utilize effective customer service skills to successfully continue to develop client trust and partnership.

Actively engage in effective business and software best practice resolutions.

Actively engage in effective client retention practices.

Effectively analyze issues and provide problem resolution.

Demonstrate a positive attitude with internal and external clients.

Knowledge, Skills, and Abilities

Strong Client service orientation

Strong problem-solving orientation

Technical knowledge or technical aptitude

Mathematical aptitude

Computer skills, including Windows and MS Office programs

Strong listening and oral communication skills

Team orientation

Organizational skills

Education & Experience

Demonstrated knowledge with database, web server, and open source technology

Demonstrated knowledge of Payroll, HR and Time and Attendance software systems

Ability to multi-task and adapt within a fast-paced environment

Strong organizational, problem-solving and analytical skills

Strong verbal and written communication skills

Preferred: Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) designation.

Technologies:
Microsoft Office Products
Payroll, Time and Attendance, and HRIS Software Platforms

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

As a Payroll manager you will lead our growing payroll team. This position will be responsible for managing the day to day activities in the organization's client facing payroll function and being a resource for our payroll specialists, associates and assistants.

Schedule: 8:00AM to 5:00 PM MST

Essential Duties and Responsibilities

This position is responsible for processing payroll as needed, training new hires, assigning new clients, problem resolution, and department procedures.

Prepare and lead meetings and trainings for our payroll team.

Conduct interviews, performance reviews and provide coaching where needed for the payroll staff.

Function as a leader in all initiatives and mentors' team to ensure operational excellence.

Train new employees and clients on payroll procedures, software, company practices, policies and procedures.

Develop best practices to improve efficiency and accuracy of payroll processes.

Review and recommend improvements to existing payroll procedures.

Ensure that payroll is processed timely and accurately.

Prepare client and employee wage summaries of earnings, taxes, deductions, leaves, retirement savings and benefits.

Work with AP and taxes to process current year and prior year voids.

Address payroll related queries and requests.

Analyze payroll problems and provide appropriate resolutions

Follow and enforce federal, state and local laws.

Participate in hiring process, performance reviews, pay changes and progressive discipline.

Prepare and lead monthly staff meetings.

Create bank files for direct deposits.

Knowledge, Skills, and Abilities

Self-motivated, professional capable of working with minimal supervision.

Ability to reflect and be accountable, strong leadership skills.

Capable of working under pressure and meeting concrete deadlines.

Must have strong organizational skills, be able to prioritize and quickly switch between projects and priorities.

Ability to work effectively with internal departments.

Excellent communication skills, ability to adapt message for audience.

Strong skills in MS Office, including Excel and Outlook.

Education & Experience

High School Diploma or equivalent.

FCP or CPP required for this position

3+ years of payroll experience

3+ years PEO, ASO multi-state payroll experience

Experience with PRISM and HR Pyramid preferred

**Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

As a **Specialty Prior Authorization coordinator** , your role will focus on notifying a provider when a prior authorization is required for specialty patients with acute and chronic disease states. In this role you will be preparing prior authorizations for submission, follow up on prior authorization outcome, addressing issues and handling concerns from other corresponding departments.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules between our normal business hours of 7:00am – 7:00pm Central. It may be necessary, given the business need, to work occasional overtime.

We offer 3 weeks of paid training. The hours during training will be 9:00am to 5:30pm Eastern, Monday - Friday. **Training will be conducted virtually from your home.**

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Initiating PA requests

+ Validating insurance types (Medicaid, Medicare, Commercial, etc.)

+ Accessing multiple Optum resources to check PA status and benefits

+ Problem-solve with decisiveness and urgency and escalate to operations partners, team leads, management and other stakeholders

+ Ensure patients and providers are supported by following escalation through to finish

+ Enters notes/information into pharmacy processing system.

+ Focus on patient care and quality assurance

+ Able to work flexible hours between 7-7pm CST Monday to Friday

+ Maintain strict confidentiality and adhere to all privacy and security regulations when handling sensitive information.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED OR equivalent work experience

+ 1+ years of customer service or healthcare industry experience

+ Microsoft Office proficiency (Microsoft Word, Microsoft Excel, Microsoft Outlook)

+ Ability to work independently

+ Must be 18 years of age OR older

+ Ability to work any 8-hour shifts between 7:00am – 7:00pm Central, Monday - Friday including the flexibility to work occasional overtime given the business need

**Preferred Qualifications:**

+ Prior Authorization Experience

+ Experience in pharmacy or healthcare

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

**Soft Skills:**

+ Ability to manage multiple tasks and set priorities

+ Ability to establish and execute action plans; able to share your past successes

+ Ability to be diplomatic when faced with conflict, and always communicate in a professional and courteous manner

+ Ability to produce quality results with a detail-oriented focus

+ General knowledge of pharmacy laws, practices and procedures

+ Knowledge of insurance and third-party billing systems

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

**California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only:** The hourly range for this is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline: _** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

As a **Senior Customer Service Representative** , you'll compassionately deliver an exceptional experience to between 50 to 70 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You'll also provide support to your team members by serving as a resource or subject matter expert. Both of these are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you’ll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you.

This position is full-time, Monday – Friday. Employees are required to have flexibility to work any shift schedules during our normal business hours of 11:30 am - 8:00 pm EST. This position will require employees to attend a 6-week virtual instructor-led training program.

We offer 6 weeks of paid training. The hours during training will be 9:00 am - 5:30 pm EST from Monday - Friday.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, re – billing insurance companies and general customer concerns

+ Process adjustments, refunds, transfer bills, mail returns and perform manual sales

+ Evaluate and respond to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices

+ Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution

+ Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed

+ Ability to perform all aspects of billing customer service as needed

+ May be a certified Medical Coder and / or involved in medical coding

+ Thorough navigation of both Quest Billing System and the web

+ Maintain all Compliance and HIPAA regulations at all times

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED

+ Must be 18 years of age OR older

+ 2+ years of customer service experience OR experience in a medical office, health care call-center OR office setting analyzing and solving customer problems

+ Bilingual fluency in English and Spanish

+ Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

+ Ability to work any shift between the hours of 11:30 AM - 8:00 PM EST from Monday - Friday

+ Ability to train for the first 6 weeks between the hours of 9:00 AM - 5:30 PM EST from Monday - Friday

**Preferred Qualifications:**

+ Prior health care experience

+ Medical terminology experience

+ Knowledge of billing / finance and eligibility processes, practices, and concepts

+ Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

**Soft Skills:**

+ Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner

+ Proficient conflict management skills including the ability to resolve stressful situations

_*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy _

**California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only:** The hourly range for this is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline:_** _ _ _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_ _

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment_ _._

\#RPO

**$1,500 Sign-On Bonus for External Candidates**

At **Optum** , the mission is clear: Help people live heathier lives and help make the health system work better for everyone.

**LHI** is one of 4 businesses under **OptumServe** . **OptumServe** provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well - being of Americans. By joining **OptumServe** you are part of the family of companies that make **UnitedHealth Group** a leader across most major segments in the U.S. health care system. **LHI** was founded in 1999 and acquired by **Optum** in 2011, LHI specializes in creating and managing health care programs through on - location services, patient - specific in - clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.

There’s an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing **your life’s best work.** **SM**

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00am - 12:00am CST with rotating Saturday 7:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer 8 weeks of paid training. The hours during training will be 8:00am - 4:30pm CST, Monday - Friday. **Training will be conducted virtually from your home.**

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture.

+ Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries.

+ Identify potential behavioral health situations and follow contract specific protocol to assist callers.

+ Maintain constant awareness of service level and queue status in order to meet contractual requirements.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

**Required Qualifications:**

+ High School Diploma / GED or equivalent work experience

+ Must be 18 years or older

+ Customer service experience

+ Ability to work every other Saturday shifts between hours of 7am-5pm CST

+ Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00am - 12:00am CST with rotating Saturday 7:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime

**Preferred Qualifications:**

+ Prior military experience

+ Experience working in the Healthcare Industry

+ Experience working with Medicaid or Medicare

+ Experience working in a call center environment

+ Proficient computer skills including Microsoft Office programs such as Microsoft Excel (general spreadsheet navigation, data entry and sorting), Word (creating and editing word documents), and Outlook (email and calendar)

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

**California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only:** The hourly range for this is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment_ .

\#RPO

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

The Customer Service Representative Lead is responsible for answering incoming calls with questions regarding Optum Salt Lake County Behavioral Health Providers, services available in Salt Lake County as well as Medicaid benefit plans.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 11:00 pm EST from Sunday - Saturday (October - March), and 8:00 am - 11:00 pm EST from Monday - Friday (April - September).

We offer weeks of paid on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Taking inbound calls

+ Over the phone, research and provide referrals to providers / agencies in Salt Lake County to Medicaid eligible consumers.

+ Utilize a computer database to verify Medicaid eligibility.

+ Offer additional information such as phone numbers or addresses to individuals who have contacted the wrong organization.

+ Complete additional administrative tasks as assigned that support Care Coordination team.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED

+ Must be 18 years of age or older

+ 2+ years of Customer Service experience with working with the insurance, medical, behavioral health setting OR financial technology

+ Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

+ Ability to work any shift between the hours of 8:00 AM - 11:00 PM EST from Sunday - Saturday (October - March), and 8:00 am - 11:00 pm EST from Monday - Friday (April - September)

**Preferred Qualifications:**

+ Familiarity working with Financial Health Technology

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

**Soft Skills:**

+ Organizational skills

+ Ability to understand multiple services and multiple benefit plans for Medicaid

+ Ability to multi-task

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

**California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only:** The hourly range for this is $19.47 - $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline: _** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_ _

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment_ .

\#RPO

Summary About the Position: This position is in the Defense Civilian Intelligence Personnel System (DCIPS). Employees occupying DCIPS positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the ST-IC-W1E8AA USA INTELLIGENCE CTR OF EXCELLENCE. Administer military and civilian manpower and personnel program in the J1, Personnel and Manpower section. Responsibilities Perform a variety of duties relating to administrative and personnel services programs. Assist in making decisions on the application of established procedures and initiate actions which affect organizational elements. Oversee, review, monitor, and/or coordinate the following: civilian performance appraisals and awards, recruitment actions, time and attendance reports and data input. Distribute and disseminate related incoming and outgoing documents, to include personnel actions, classified and compartmented materials and documents; correspondence for signature; suspenses for the division; and records management. Assist in performing special studies of related administrative/management programs of the organization. Analyze problems, assist in the development of courses of action, and make recommendations. Act as action officer to ensure supervisors comply with performance management regulations by submitting Defense Civilian Intelligence Personnel System (DCIPS) performance objectives, midpoint evaluations, and annual final evaluations by deadlines. Assist supervisors in developing performance standards and ensure timeliness and procedural accuracy. Establish procedures and standard operating procedures (SOPs) for administrative programs/actions. Liaison between employees and the Civilian Human Resources Service Center (CHRSC), Defense Finance and Accounting Service (DFAS) payroll and other appropriate internal or external office/agencies to coordinate actions and resolve questions/problems. Provide assistance and direction to military and civilian personnel regarding processing actions related to internal personnel and administrative matters. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 10-Point Other Veterans’ Rating 30 Percent or More Disabled Veterans 5-Point Veterans' Preference Current Army Defense Civilian Intelligence Personnel System (DCIPS) Employee Current Department of Army Civilian Employees Current Department of Defense (DOD) Civilian Employee (non-Army) Current DoD Defense Civilian Intelligence Personnel System (DCIPS) Employee (non-Army) Defense Civilian Intelligence Personnel System (DCIPS) Interchange Agreement Disabled Veteran w/ a Service-Connected Disability, More than 10%, Less than 30% Non-Department of Defense (DoD) Transfer Prior Federal Service Employee Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible United States Citizen Applying to a DCIPS Position Army DCIPS positions apply Veteran's Preference to preference eligible candidates as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify, your resume must describe at least one year of experience which prepared you to do the work in this job. Specialized experience is defined as experience that demonstrates a practical knowledge of clerical and administrative support functions as demonstrated by experience performing a combination of all of the following: 1. Coordinating workflow to streamline procedures, and setting up suspense's and controls; 2. Extracting data or information from various automated systems/databases; 3. Consolidating and finalizing data and information from automated systems; 4. Conducting project or program data review and analyses; and, 5. Preparing standard narrative and statistical project or program reports. This definition of specialized experience is typical of work performed at the next lower grade/level in the federal service (GG/GS-07). OR Education: Successfully completed two full years of graduate level education leading to a master's degree (36 semester hours) in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Business Administration, Human Resources Management; Organizational or Industrial Psychology, etc. (Note: You must attach a copy of your transcripts.) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of graduate education beyond your first 18 semester hours by 18. Add the two percentages. (Note: You must attach a copy of your transcripts.) You will be evaluated on the basis of your level of competency in the following areas: Administration and Management Customer Service (Clerical/Technical) Project Management Writing Education FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html Additional Information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Direct Deposit of Pay is required. Must be able to obtain and maintain a Top Secret security clearance based on a T5 investigation/Single Scope Background Investigation (SSBI) with eligibility for sensitive compartmented information (SCI). Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326. This is a(n) 51 General Administration and Management Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Recruitment and/or Relocation Incentives may be authorized.

Date Posted:

2024-09-12

Country:

United States of America

Location:

TX190: 2501 West University, McKinney 2501 West University , McKinney, TX, 75070 USA

Position Role Type:

Onsite

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world.

Raytheon Operation & Supply Chain (OSC) offers an excellent opportunity to join our diverse, energetic, and collaborative environment in support of the dynamic and growth-oriented Procurement department for Naval Power (NP) procurement team. In this role, you will foster relationship with suppliers, administer subcontracts in a fashion consistent with integrated supply chain models, recognizing the role and value of each participant through the acquisition life cycle from requirements generation through product delivery, product support, and payment for products and services. You will engage in supplier performance, relationship management, strategic sourcing as well as facilitate complex business agreements in support of the various contracts.

What You Will Do:

+ Preparation and issuance of RFP’s

+ Perform price and cost analysis techniques in support of proposals

+ Develop negotiation strategies and lead formal negotiations (Price, Delivery, scope, Terms & Conditions)

+ Place subcontracts/purchase orders of medium complexity in accordance with all regulatory (FAR/DFAR) and corporate compliance requirements for various complex subcontract (Cost Type, Incentive Type, Firm Fixed, etc.).

+ Place OTA, WFPP, CRADA, bailment, and other unique procurement.

+ Nurture professional business relationships with first tier subcontractors

+ Work closely with the Program and other functional groups (Operations, Quality, Engineering, Program Management, etc) to achieve objectives

+ Develop plans to promote cost reduction initiatives and performance improvements (technical and quality) in support of flawless supplier execution for programs

+ Able to support travel as needed (up to 15%)

Qualifications you Must Have:

+ Typically requires a Bachelor’s and a minimum of 5 years prior relevant experience, or an Advance Degree in a related field and a minimum of 3 years’ experience.

+ U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62"

Qualifications We Prefer:

+ Masters’ degree in supply chain, business, engineering or related field

+ Experience in working with development type of procurement and major subcontracts

+ SAP based environment experience

+ Experience with technical requirements of procured hardware and services – including Statement of Work (SOW) review

+ Familiarity with the International Traffic in Arms Regulations (ITAR)

+ Demonstrated knowledge / compliance with Federal Acquisition Regulations (FAR/DFARS)

+ Experience in written contractual authorization/vehicles (Cost Plus, Firm Fixed Price etc.)

+ Assess proposal compliance (FAR 15.4)

What We Offer:

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.

Learn More & Apply Now!

RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation – and that, in turn, requires a culture that is diverse, equitable and inclusive.

We embrace individuality and diversity of thought to fuel opportunity for our employees, our customers, and our communities. We work toward progress, knowing that a more inclusive world is critical to our mission. Not just in this moment, but always.

#LI-Onsite

The salary range for this role is 77,000 USD - 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.