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Customer Service Representative - Junior
TEKsystems     Phoenix, AZ 85067
 Posted 9 days    

Description

Hybrid - Mondays Wednesdays Thursdays on site.

Location in Central Phoenix.

The Client Services Administrator is a member of a team which together support a specific group of client relationships by ensuring all service levels are met on a daily basis.

Answer general client services hotline calls respond to emails. - Responsible for sending internal reports to clients - Assist with the Account Closing process and following up after plans have left - Research and respond to client issues and inquiries related to password resets SRC access and various other areas of product knowledge and support - Meet established service level standards. - Manage multiple tasks effectively by balancing high productivity with excellent service quality - Responsible for presenting a professional image of Schwab in all communications. - Collaborate with internal partners in delivery of timely and accurate information in response to inquiries and/or service issues.

Phoenix: hours could be between 7:00am - 4pm PST and could change due to Daylight savings

What you have: - Excellent client service and problem resolution skills. - Client focus- Consider clients in all we do. - Excellent communication verbal and written skills with ability to organize and prioritize - A curious/entrepreneurial spirit with the ability to develop a full understanding of our business - Great attitude team orientation intelligence and professionalism - Ability to work well in a collaborative team environment - Comfortable with a fluid/changing environment - Capability to multi-task actively listen assess client needs research information and provide clients with outside of the box options - Ability to utilize several different applications simultaneously including Microsoft Office internet database systems and email - Basic knowledge of Excel Word and SalesForce.

Pay and Benefits

The pay range for this position is $16.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Jun 27, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Job Details


Employment Type

Full Time

Number of openings

N/A


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