**Primary City/State:**

Mesa, Arizona

**Department Name:**

Patient Contact Ctr Imaging

**Work Shift:**

Day

**Job Category:**

Marketing and Communications

We are seeking candidates who are motivated and enthusiastic to be part of a dynamic team . Within this position you will be responsible for

requesting and releasing imaging records to outside facilities. This includes answering inbound calls for medical record requests, performing outbound calls to request medical records, as well as other administrative duties as needed.

To be successful as a Healthcare Scheduling Coordinator you must be able to communicate well and provide extraordinary customer service. You should be helpful and courteous when answering telephone calls to build and maintain a good rapport with physicians and staff. You must be tech savvy, organized and detail oriented.

**This is a full time opportunity, working 40 hours per week in a call center environment.**

Shift times will vary within operating hours based on the department needs. Operating hours are Monday-Friday 7am-6pm. You can expect to work 9:30am-6pm when you first start in the position, however shift time is subject to change periodically.

**Location:** Banner Health Corp Mesa (525 W Brown Rd)

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position performs follow-up actions required for patient intake and scheduling, including referral follow-up, insurance verification, creating or updating patient records, and other steps needed to ensure patients are provided with timely and efficient access to care. Responsible for creation and maintenance of confidential health records in accordance with specified regulatory agency requirements. Accountable for performing advanced administrative functions to support operations of the Customer Experience Channels.

CORE FUNCTIONS

1. Provides administrative support for ambulatory/ancillary services, including handling inbound & outbound patient and provider communication by phone, emails or messaging to patients or clinical practices. Collects information and performs other medical records follow-up to ensure patient records are created or updated accurately and timely. Organizes and distributes medical record data including documentation, maintaining productivity statistics or creating reports.

2. Enters, tracks and maintains data in software application systems in a timely and accurate manner. Maintains department records by receiving, retrieving and categorizing appropriately. Through broad searches/audits of databases, determines accuracy of Patient Health Information and reconciles the database information.

3. Requests, assembles and organizes patient information or medical records for referrals, insurance verification or other purposes. Utilizes system software to perform data entry procedures that meet standards set by hospitals, practice offices and other ancillary services to enter and update information. May analyze records as needed or directed.

4. Processes and completes routine to complex requests for information for continuing patient care purposes. Processes record requests for internal/external audits and reviews. Monitors record activity for follow-up and communicates as appropriate with requestors.

5. Initiates and directs release of information inquiries to appropriate team members for processing, ensuring all regulatory and compliance standards are met. Monitors record actively for follow-up and communicates as appropriate with internal/external entities to obtain records timely prior to patient appointments. Refers inquiries of a sensitive or urgent nature to appropriate party and/or department.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge with some additional training in areas related to the medical records field.

Requires the knowledge normally acquired over one year or more of administrative or customer service experience in a medical clerical, physician’s office or other related field.

Must demonstrate excellent customer service skills, strong organizational abilities, and be able to communicate well both verbally and in writing. Requires good keyboarding skills and the ability to work effectively with common office software and databases.

PREFERRED QUALIFICATIONS

Experience in healthcare clinical or healthcare operations environment is strongly preferred. Knowledge of medical records software, filing and retrieval systems is preferred. Medical terminology strongly preferred.

Additional related education and/or experience preferred.

**EEO Statement:**

EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

**Privacy Policy:**

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability