**Primary City/State:**

Phoenix, Arizona

**Department Name:**

Gift Shop-Hosp

**Work Shift:**

Day

**Job Category:**

General Operations

A rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, apply today.

As a **Retail Assoicate** at **Banner University Medical Center,** your role is crucial in creating a welcoming first impression for our patients and visitors in our gift shop. Your primary responsibilities will include welcoming guests, monitoring inventory and sales, stocking merchandise etc.

**Location** : Banner University Medical Center - 1111 E McDowell Rd Phoenix, AZ 85006

**Hours/Schedule:** 32 hours a week - 8 Hour Shifts Mon-Fri between 8:30AM-6:30PM. Weekends are required on a rotational basis usually every 4 weeks. **Hours vary based on store hours and promotional events**

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

POSITION SUMMARY

This position is responsible for assisting with all aspects of retail operations. Responsible for coordination of day to day operations in order to assist in the achievement of a profitable program. . This position is also responsible for the processing of merchandise, such as ordering, data entry, unpacking, pricing, and displaying.

CORE FUNCTIONS

1. Monitors sales records and researches pricing policies to ensure the retail stores remain competitive. Provides customer service through the operation of a point of sale register system, taking phone orders and conducting sales within a retail setting.

2. Assists with stocking merchandise and displaying of merchandise in an effective manner. Assists with opening and closing duties of the retail shop.

3. Assists in the planning and development in courses of action to achieve the department/service goals and coordinates operating functions. Works closely with volunteers, vendors, customers, employees, visitors and patients and develops/maintains good rapport with same.

4. Leads volunteers to perform the work required to achieve identified goals of the department service. Advises on recruiting for volunteer staff and coordinates volunteers assigned to shop.

5. Coordinates and performs activities to meet department/service goals. Coordinates and participates in processes to validate achievement of goals to meet/exceed customer expectations. Implements methods for feedback from customers. Provides other training as needed.

6. May deliver flowers or gifts to patient areas.

7. This position assists in the coordination of the daily operations of the thrift shop. Provides supplies and services to all company facilities in the region. Customers are internal company materials management facility departments.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

SUPERVISORY RESPONSIBILITIES

DIRECTLY REPORTING

None

MATRIX OR INDIRECT REPORTING

None

TYPE OF SUPERVISORY RESPONSIBILITIES

N/A

Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS

OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager)

Requires extensive sitting with periodic standing and walking.

May be required to lift up to 20 pounds.

Requires significant use of personal computer, phone and general office equipment.

Needs adequate visual acuity, ability to grasp and handle objects.

Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.

May require off-site travel

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Two years of related experience. Must have the ability to establish and maintain effective working relationships with volunteers, staff, and community members. Must have knowledge of and ability to operate business machines. Ability to communicate sufficiently to perform duties in a manner consistent with departmental scope of services and standards.

PREFERRED QUALIFICATIONS

Additional retail and/or customer service experience is preferred.

Additional related education and/or experience preferred.

DATE APPROVED 08/28/2009

**EEO Statement:**

EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

**Privacy Policy:**

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability