As a Sr Technical Support Specialist here at Honeywell, you will play a crucial role in providing technical support and guidance to engineering teams. Your expertise and leadership will be instrumental in leading and managing a team of support specialists, collaborating with cross-functional teams, and developing processes to improve support efficiency and effectiveness. You will work out of our Pittsford, NY location on a Hybrid work schedule.
In this role, you will impact by ensuring the successful completion of projects, enhancing support efficiency, and contributing to the continuous improvement of processes. By providing technical support and guidance, you will help Honeywell maintain its position as a global technology leader, delivering high-quality solutions that improve the quality of life for people around the world.
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication.
KEY RESPONSIBILITIES
• Provide technical support and guidance to engineering teams
• Lead and manage a team of support specialists
• Collaborate with cross-functional teams to address technical challenges and resolve issues
• Develop and implement processes and procedures to improve support efficiency and effectiveness
• Identify training and development needs for support specialists and facilitate skill enhancement
The annual base salary range for this position is $46,800 - $58,500. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including, but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit:
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
YOU MUST HAVE
• 6+ years of experience in engineering or technical support
• Proven track record of providing technical support and guidance to engineering teams
• Strong problem-solving and decision-making skills
• Excellent communication and interpersonal skills
WE VALUE
• Bachelor's degree in Engineering or related field
• Strong leadership and team management skills
• Ability to prioritize and manage multiple projects and tasks
• Customer-focused mindset and ability to build strong relationships
• Continuous improvement mindset and ability to drive process enhancements
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state of the art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe.
THE BUSINESS UNIT
Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.