Management Analyst Careers

**Why USAA?**

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

**The Opportunity**

We offer a flexible work environment that requires an individual to be **in the office 4 days per week.** This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is **not** available for this position.

Responsible for driving overall program efficiency and effectiveness outcomes in the functions they are leading. Responsible for implementation of various techniques and tools, to support data management efforts with business owners and technical teams to manage and analyze information and data including master and reference data in adherence to USAA internal policies, standards, procedures, and external laws and regulations. This role will support one or more information management functions:

+ Metadata management to ensure information is understood.

+ Data Quality to ensure data is measured and trusted.

+ Retention Management to ensure data is retained and purged appropriately.

+ Data Security to ensure data is accurately secured and handled based on sensitivity and regulatory requirements. Partnering with EDAO and other individuals in the IMA community to share best practices and drive stronger companywide outcomes.

This may include working with the Information Asset Stewards and technical Owners to log data sources, support the Authoritative Data Source certification, ingest metadata and data lineage into the Enterprise Data Repository, provide data quality oversight, monitor data SLAs and data quality index, remediation times, and monitor material modifications to ensure re-certification occurs if warranted.

**What you'll do:**

+ Assist IMA Director in ensuring that information management practices are integrated into appropriate business and technology processes in support of the Information Governance policy.

+ Identify and influence opportunities for process improvements across all IMA responsibilities and processes across data spokes.

+ Lead discussions with cross-functional teams on complex problems. Align best practices and tools based on business needs and driving the efficiency and effectiveness of the program.

+ Influence or assist with prioritization of work based on criticality and risk.

+ Influence others across business areas and levels to implement and improve information solutions.

+ Responsible for the maintenance and validity of Information Asset Inventories.

+ Champion and support delivery of information in accordance with Information Governance standards and data management practices.

+ Lead the integration of Information Management practices into existing processes including ability to incorporate data management practices into new and emerging information technologies or complex situations.

+ Lead Data Lineage collection and stitching to ensure complete end to end data flow of critical data.

+ Lead the identification of and resolution of complex data quality concerns or issues.

+ Assist Steward in the design of data quality rules, thresholds, and standard metrics of quality for data elements that support critical business processes in complex situations.

+ Development of process improvements to mitigate data quality risks including data quality plan development and overseeing the implementation of data quality controls.

+ Define and coordinate high risk data quality corrective action plans.

+ Lead all aspects of compliance assessment process by reviewing and documenting failures from data quality compliance assessment checks.

+ Lead the implementation of Data initiatives within their data spoke that help mitigate data risk and perform root cause analysis to identify areas for improvement.

+ Influence others to implement and improve data quality practices.

+ Develop Master and Reference Data processes to align with Enterprise Policies and Standards.

+ Ensure quality and maintenance of master and reference data.

+ Coordinate compliance assessment process by identifying and escalating items that may be a risk to the corporation.

+ Partner with IT and other Information Management resources to define and implement complex Access Management strategies in alignment with Information Governance policies.

+ Lead Privacy initiatives through classification and analysis of sensitive data.

+ Ensure compliance and remediation of sensitive data to ensure accurate mitigation of inherent risk. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

**What you have:**

+ Bachelor's Degree in Business or Science discipline; OR 4 years of related data and analytics or technical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

+ 8 years of experience in in an information management practice, business application function, or data delivery; OR If advanced degree in a Business or Science discipline, 6 years of experience in data and analytics, technical, or business relevant function.

+ Demonstrated expertise to develop and implement of Strategies or Processes related to Information Management in complex situations.

+ Proven experience leading projects or programs in which you applied data management practices and tools to address data management risks and concerns during data lifecycle.

+ Advanced SQL knowledge including SQL-based languages.

+ Demonstrates the ability to lead efforts of analysis and resolution of problems or issues; identifies when and how to escalate problems to the appropriate level.

+ Experience in synthesizing key information/data and research to recommend information management initiatives that meet business goals.

+ Experience leading project teams or support teams to define, redefine, or continue management of data.

+ Experience working in Agile Methodology.

+ Demonstrated expert communication skills with the ability to deliver presentations to all levels of management including concise presentation of complex technical details.

+ Indirect leadership of others to deliver results.

+ Demonstrated information management expertise including experience coaching and mentoring others on information management practices.

**What sets you apart:**

+ Industry experience within Property & Casualty insurance.

+ User Acceptance Testing (UAT) experience.

+ Guidewire data experience.

+ Experience with the following: Jira, Snowflake, SQL, Python and Excel.

**Compensation range:** The salary range for this position is: $164,780 - $296,610 **.**

**Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

**Benefits:** At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

_Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._

_USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

**If you are an existing USAA employee, please use the internal career site in OneSource to apply.**

**Please do not type your first and last name in all caps.**

**_Find your purpose. Join our mission._**

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\_assets/Media/enterprise\_hr\_cpra\_notice\_at\_collection.pdf) here.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

Summary The Administrative Assistant position is located in the District Clerk's Office. The Administrative Assistant performs clerical and administrative support services for the District Court Executive/Clerk of Court (DCE/Clerk) and the Chief Deputy Clerk in the Phoenix Divisional Office. Responsibilities REPRESENTATIVE DUTIES ** Assist with planning, organizing, and executing all aspects of meetings, conferences, and other events hosted by the court, including space reservations, event setup, AV arrangements, and other logistics. ** Independently and accurately prepares correspondence, presentations, spreadsheets, mailings, and check requests ensuring completion in a timely manner. Starts presentations/reports from conceptual ideas or existing materials for executive review. ** Arranges travel itineraries and necessary accommodations for DCE/Clerk, including airfare, lodging, registration, and related events and activities. Acts as a delegate to obligate funds and process reimbursements for DCE/Clerk. ** Maintains calendar for DCE/Clerk using discretion in scheduling to maintain a reasonably smooth flowing calendar. Advises of schedule changes as needed. ** Coordinates judicial investiture ceremonies and other official events in the Phoenix division. ** Coordinates all visiting judge activities including scheduling, courtroom assignment, etc. ** Receives, screens, and refers telephone calls and personal visitors. Receives, screens, and routes mail to appropriate persons or offices. Answers routine inquiries while aiding the public and maintaining the confidentiality of sensitive matters. Responds to inquiries from judges and their staff, other court supp ** Maintains the Clerk's Office internal and external websites, including content management and quality assurance. ** Develop standard office procedures. ** Works closely with all court unit executives in the District of Arizona. ** Coordinates court reporter and interpreter scheduling and assignments as necessary. ** Communicates daily with the judges of this Court. ** Participates in special projects related to administrative service functions. ** Performs other duties as assigned. Requirements Conditions of Employment BACKGROUND INVESTIGATION OR CLEARANCE SPECIAL REQUIREMENTS: DRUG TESTING Qualifications MINIMUM QUALIFICATIONS Applicants must be a high school graduate or equivalent and possess two years of general experience. Applicants must also possess at least one year of specialized experience at the CL 25 or equivalent. General experience is defined as progressively responsible clerical, office, or other work that indicates the possession of, or the ability to acquire, the particular knowledge and skills needed to perform the duties of the position. Specialized experience is defined as progressively responsible clerical or administrative experience that provided knowledge of the rules, regulations, procedures involving use of automated case management systems resources systems use of specialized terminology, and demonstrated ability to apply a body of rules, regulations, directives, or laws. Such experience is commonly encountered in law firms, legal counsel offices, banking and credit firms, educational institutions, social service organizations, insurance companies, real estate and title offices, and corporate headquarters of personnel/payroll operations. TECHNICAL QUALIFICATIONS: PREFERRED QUALIFICATIONS Preference given to applicants with a bachelorâs degree. A successful applicant should be highly organized and possess good judgment, initiative, and maintain a professional appearance and demeanor. Time management skills, accuracy, and attention to detail are exceptionally important. Must be able to balance the demands of varying workload responsibilities and deadlines. Familiarity with Adobe and Microsoft Office Suite such as Word and Excel. Familiarity with Microsoft Outlook is helpful. PREFERRED QUALIFICATIONS Preference given to applicants with a bachelor's degree. A successful applicant should be highly organized and possess good judgment, initiative, and maintain a professional appearance and demeanor. Time management skills, accuracy, and attention to detail are exceptionally important. Must be able to balance the demands of varying workload responsibilities and deadlines. Familiarity with Adobe and Microsoft Office Suite such as Word and Excel. Familiarity with Microsoft Outlook is helpful. PREFERRED QUALIFICATIONS Preference given to applicants with a bachelorâs degree. A successful applicant should be highly organized and possess good judgment, initiative, and maintain a professional appearance and demeanor. Time management skills, accuracy, and attention to detail are exceptionally important. Must be able to balance the demands of varying workload responsibilities and deadlines. Familiarity with Adobe and Microsoft Office Suite such as Word and Excel. Familiarity with Microsoft Outlook is helpful. Education EDUCATION: High School Diploma or equivalent. Bachelor's degree preferred. Additional Information This job is being filled by an alternative hiring process and is not in the competitive civil service.

Summary About the Position: This position is a DOD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Employees occupying CES positions are in the Excepted Service and must adhere to U.S. Code, Title 10, as well as Department of Defense Instruction 1400.25. This position is located at the U.S. Army Network Enterprise Technology Command (NETCOM) Headquarters ACOFS G-8 Comptroller in Fort Huachuca, Arizona. Responsibilities Serve as a budget analyst in the headquarters of Network Enterprise Technology Command (NETCOM). Perform a wide range of duties relating to analysis, formulation, and execution of the command's budget. Responsible for budget oversight and fund control for specific portions of the command's OMA and/or OPA budget, which involve budget limitations, reprogramming constraints, and a specialized accounting system. Certify fund availability for assigned accounts and submit obligation and commitment data. Monitor and reconcile accounting data to local records, and negotiate changes or corrections with officials to assure accuracy and completeness of accounting reports. Perform joint reviews of unliquidated obligations with functional and contracting personnel. Coordinate with budget personnel from one or more subcommands/activities and staff/budget personnel at the headquarters to collect, reconcile, and analyze budget requirements and execution data. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Army Cyber Excepted Service (CES) Employee Current Army Defense Civilian Intelligence Personnel System (DCIPS) Employee Current Department of Army Civilian Employees Current DoD Cyber Excepted Service (CES) Employee (non-Army) Current Permanent DoD Civilian Employee (non-Army) Applying to Cyber Excepted Service Positions Non-Department of Defense (DoD) Transfer Applying to Cyber Excepted Service Positions Army CES positions apply Veteran's Preference to preference eligible candidates, as defined by Section 2108 of Title 5 U.S.C., in accordance with the procedures provided in DoD Instruction 1400.25, Volume 3005, "CES Employment and Placement". If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify based on your experience, your resume must describe one-year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. Specialized experience would be demonstrated by GG-07 Specialized Experience: To qualify based on your experience, your resume must describe one-year of specialized experience that demonstrates the possession of knowledge, skills, abilities, and competencies necessary for immediate success in the position. Such experience is typically in or directly related to the work of the position to be filled. Specialized experience would be demonstrated by analyzing information for compliance with guidance or regulations; maintaining files for audit requirements; and gathering, extracting, reviewing, verifying or consolidating a variety of financial information or statistical data. OR Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: business, management, accounting, auditing, finance, data analytics/science, business analytics, management science, mathematics, operations research, economics, and statistics. OR Superior Academic Achievement: Successful completion of all the requirements for a bachelor's degree with Superior Academic Achievement. In order to be creditable under this provision, Superior Academic Achievement must have been gained in a curriculum that is qualifying for the position to be filled, such as that identified in Education above. Superior Academic Achievement is based on:(1) Class Standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses; OR(2) Grade-Point Average (G.P.A.) - Applicants must have a grade-point average of either (a) 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on your official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or (b) 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.; OR(3) Honor Society Membership - Applicants may be considered eligible based on membership in one of the approved national scholastic honor societies listed by the Association of College Honor Societies (https://www.achsnatl.org/). NOTE: Grade point averages will be rounded to one decimal point. For example, 2.95 will round to 3.0, and 2.94 will round to 2.9. NOTE: If more than 10 percent of your undergraduate course work (credit hours) was taken on a pass/fail or similar basis, your S.A.A. claim must be based on class standing or membership in an honor society and you must provide evidence of your class standing or honor society membership with your application. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages. GG-09 Specialized Experience: To qualify based on your experience, your resume must describe one-year of specialized experience demonstrated by assisting in formulating a budget; preparing budget reports; and utilizing automated systems to research and monitor obligations or expenditures. OR Education: A master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL. B in a field which demonstrates the knowledge, skills, and abilities necessary to perform the work of the position. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. GG 11 Specialized Experience: To qualify based on your experience, your resume must describe one-year of specialized experience demonstrated by performing administrative budgetary functions such as formulation, execution, and review of assigned portions of a budget; analyzing budgetary data against established criteria or trends; and providing recommendations on corrective actions. OR Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages. Education FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications. Additional Information If you are a current federal career/career-conditional employee, you will be placed on an excepted appointment. Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Direct Deposit of Pay is required. Must be able to obtain and maintain a SECRET security clearance. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a Comptroller Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest. This is a DoD Cyber Excepted Service (CES) personnel system position in the Excepted Service under 10 USC 1599f. Appointment to this position does not confer competitive status. Prior to appointment applicants are required to sign a statement indicating they understand the conditions of employment or assignment to the position and acknowledge the consequences of failing to meet and maintain those required conditions. This position is in the Professional Work Category at the Entry/Developmental Work Level within the CES Occupational Structure.

**What’s Under the Hood**

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.

**That’s Nice, But What’s the Job?**

The role of IT Business Analyst takes on a different meaning in every company. Here at DriveTime, the emphasis is on enabling "Business" value through IT solutions. On a daily basis, you are responsible for eliciting requirements on updates and enhancements to DriveTime applications, but this role is so much more than requirements writing. From API integrations and database structures to page layouts and built-from-scratch applications, you are an expert at digging in and understanding how systems work together. In business meetings you are the technical voice who can speak to the systems impact. In discussions with developers, you are the voice of the business advocating for your customer. You really get the big picture and business goal, and are adept at translating that into the details needed for your team to make the goal a reality. You play an integral, collaborative role in feature development, from business ask through user acceptance testing and deployment.

**Our IT Business Analyst responsibilities are to:**

· Work with Product Owners and end users to develop thorough requirements

· Create concise and relevant project artifacts and build reports that tell a story

· Work as a member of cross-functional teams to help design solutions

· Develop user stories centered on the business value

· Work with a team of developers to ensure requirements are met and provide insight during development

· Assist Solutions Owner and Quality Analyst in creating test strategy/scenarios based on feature/project scope

· Understand how individual test cases (within the test pyramid) provide coverage of the scenarios

· Identify regression suites/testing that is needed for a feature/project

· Assist Team with manual testing as needed, perform exploratory testing

· Assist Solutions Owner in entering, triaging and managing bugs

· Communicate with all levels of the organization (end users - sr. executive level)

· Function as a subject matter, process, and operational expert for supported Product Line

· Assist in troubleshooting systems issues

**So What Kind of Folks Are We Looking for?**

· **Organization and time management skills in spades. ** You’ll be handling multiple projects and deadlines that will require you to prioritize then re-prioritize then re-prioritize again.

· **Expert in relationships!** You’ve probably taken multiple personality assessments, know what Emotional Intelligence is, and pride yourself on your ability to build relationships based on mutual trust and respect.

· **Excellent verbal and written communication skills - ** the ability to talk and write with confidence, charisma and competence for a wide variety of audiences.

· **Detail-oriented. ** Okay we know it’s on about every job description - but we really mean it!

**The Specifics.**

· You’ve got a minimum of 1-3 years’ Business/Solutions Analysis experience, preferably working in an Agile environment.

· Whether it be homegrown IT systems or out-of-the-box software implementations, you’ve worked on systems that are used company-wide by lots of users.

· Collaboration, collaboration and one more time, collaboration. You are an experienced liaison who can bring all stakeholders together and, more importantly, get them to agree.

· Creating workflows, brainstorming use cases and coming up with clear, concise user stories are finely honed skills for you.

· It’s in the job title. You’ve got solid analytical skills. Be it tables of data or end-user flows, you know how to analyze and organize.

· Once you’ve analyzed and organized, you can create a compelling story with your excellent written and verbal skills.

· Understand how to build a test strategy including positive/negative testing, boundary testing, etc.

· Working knowledge of the Test Pyramid and how it impacts test strategy and test case design

· You are a highly motivated self-starter who doesn’t need to be micromanaged. You think with a business owner mindset and are consistently anticipating business needs.

**Nice to Haves.**

While the Microsoft Office Suite is a given (Word, Excel, Visio, PowerPoint, Project), experience working in or using any of the following applications is a plus

· Microsoft SQL

· Tableau

· Application Insights

· Miro

· Target Process, Jira or other SDLC board management tools

· Azure DevOps

· Adobe Creative Suite (Photoshop, Illustrator, XD)

· Balsamiq or any other wireframe tool

Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.

\#Dice

**So What About the Perks? Perks matter**

+ **Medical, dental, and vision, oh my!** DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.

+ **But Wait, There’s More.** 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.

+ **Growth Opportunities.** You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.

+ **Tuition Reimbursement.** We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.

+ **Wellness Program.** Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!

+ **Gratitude is Green.** We offer competitive pay across the organization, because, well… money matters!

+ **In-House Gym.** We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout!

+ **Give Us a Reason (or not), and We’ll Celebrate.** Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other’s company outside of day-to-day work.

+ **Smart-Casual Dress.** Come dressed in jeans (you’ll fit right in with the rest of us).

+ **Paid Time Off.** Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!

**Anything Else? Absolutely.**

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

**Primary City/State:**

Gilbert, Arizona

**Department Name:**

Admin-Clinic

**Work Shift:**

Day

**Job Category:**

Administrative Services

Great careers start with great training. The people of Banner Health are focused on delivering excellent care to our patients. In return, we are committed to excellence in personal development for all our team members. Apply today.

At **Banner MD Anderson Cancer Center,** patients experience customized, comprehensive and compassionate cancer care. We travel through the cancer journey with patients, supporting their unique medical and personal needs every step of the way. We believe patient care is most effective when it’s truly collaborative. Our evidence-based, multidisciplinary approach brings together physicians from all cancer specialties to provide highly coordinated and compassionate care.

As an **Administrative Assistant** on our team, you'll work closely with leadership, providers and APPs. You'll manage the calendar of 2 leaders, and work with APPs and Providers on different requests such as; reimbursements, travel, CMEs, time cards etc. This is a great opportunity to apply your strong communication and critical thinking skills.

**Schedule** : Monday - Friday, 40hrs., 8am-4:30pm

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY

This position provides clerical and administrative services and assistance requiring occasional discretion and judgment.

CORE FUNCTIONS

1. Word processes correspondence and reports from rough drafts, editing grammar, punctuation, or spelling as needed. This may include taking and transcribing dictation involving general business and healthcare vocabulary and a limited range of specialized terminology.

2. Prepares, collates, and distributes various reports in a timely and accurate manner. This includes completing or handling recurring department projects or one-time projects, as directed by supervisor.

3. Screens telephone calls and visitors and directs to appropriate parties. Provides information to callers, requiring detailed knowledge of department’s area of responsibility and general knowledge of company policies, practices, and operations.

4. Performs confidential administrative functions on occasion where errors could have moderate effect on costs, such as typing, proofing, and assembling reports or proposals for customers or outside agencies and taking, transcribing and distributing minutes of important meetings.

5. May coordinate supervisor’s and/or department’s calendar, including scheduling meetings and appointments, following established instructions. May coordinate meeting and training classes, registration and preparation of materials, AVA setup, and other classroom preparation. May present classes. May develop meeting/classroom fliers and material and prepare summary data of attendance, etc. may reconcile related invoices and expenses. May arrange travel and hotel accommodations as necessary.

6. May open and screen mail directed to supervisor. Composes responses to routine inquiries, and ascertains which items can be delegated to subordinate managers, and forward appropriate items to manager.

7. May provide clerical and administrative support to department staff, maintaining a high degree of confidentiality on all sensitive information this position is privy to.

8. May maintain supply inventories by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies and verifying receipt of supplies.

9. This position primarily focuses on supporting one supervisor. This position has frequent interaction with, but is not limited to, employees, physicians, patients, visitors, community agencies, vendors, etc.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. Working knowledge of clerical and administrative services as normally demonstrated through three years administrative support experience.

Employees working at Banner Behavioral Health Hospital and the Boswell SNF must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.

Must have the ability to follow oral and written directions as they relate to the functions listed above. Must have excellent oral, written and interpersonal communication skills to effectively interact with departmental personnel, assist customers with inquiries, schedule meetings and appointments, as well as, provide assistance with incoming telephone calls and walk-ins. Must have a working knowledge of personal software packages to perform the clerical and administrative functions described above. Must have the ability to organize, prioritize and multi-task workload in a fast paced environment and maintain a professional manner.

PREFERRED QUALIFICATIONS

Associate's degree

Additional related education and/or experience preferred.

**EEO Statement:**

EEO/Female/Minority/Disability/Veterans (https://www.bannerhealth.com/careers/eeo)

Our organization supports a drug-free work environment.

**Privacy Policy:**

Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)

EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

**Title:**

Business Analyst - Strategic Initiatives (Military Move/Transportation)

**_HomeSafe Alliance_** is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.

When you become part of our team at HomeSafe Alliance, your opportunities are endless. Through internal collaboration, and with our partners and customers, we’re defining tomorrow’s challenges, then providing the innovative solutions to overcome those challenges, always maintaining our commitment to Zero Harm and Sustainability Platform.

Working at HomeSafe Alliance means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions.

As the needs of the world change, we’re ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.

The HomeSafe team is dedicated to providing fast, easy, and efficient relocation experiences. More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As the GHC prime contractor and household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time. With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.

POSITION DESCRIPTION:

+ Gather and analyze data in HomeSafe Connect and other HomeSafe systems.

+ Responsible for developing the following reports: monthly Key Performance Indicator (KPI) reports, Contract Data Requirements List (CDRL), and monthly KPI rebuttals.

+ Analyze process issues and bottlenecks to make improvements.

+ Develop and maintain reporting tools.

+ Perform data discovery, analysis, and modeling.

+ Collaborate with leadership team and other departments on data collection, analysis, and other activities.

+ Review, coordinate, and update the following reports: weekly President’s Meeting, weekly Operations Meeting, monthly Program Status Review (PSR).

+ Perform other duties as assigned

QUALIFICATIONS AND SKILLS REQUIREMENTS:

+ Must be a U.S. citizen due to contractual requirements

+ Undergraduate degree or equivalent from a technical school; or equivalent experience in lieu of degree

+ Minimum 5 years’ experience collecting, organizing and analyzing data with proven ability to create and present reports preferably in household goods or transportation industry. .

+ Ability to read, interpret documents and execute actions intended to service household goods shipments moving door-to-door globally

+ Ability to communicate with suppliers at the transactional level and provide clear and concise instructions for service performance

+ Experience in the household goods or similar commodity forwarding industry

+ Excellent knowledge of Microsoft Office Suite including Word, Excel, and PowerPoint.

+ Experience working with KPI dashboards and reporting tools, with a focus on tracking and resolving at-risk metrics.

**PREFERRED**

+ Experience in Logistics and Transportation Industry and/or HHG Industry.

**Note** : This position is fully remote / work from home. HomeSafe will supply appropriate equipment, **employee provided** **high speed internet is required.**

**Inclusion and Diversity at HomeSafe Alliance:**

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

**HomeSafe​ — Delivering Solutions, Changing the World.**

HomeSafe has been established to be the premier household goods move management service provider for the U.S. Armed Forces, Department of Defense (DoD) civilians, and their families. Our team is dedicated to providing fast, easy, and efficient relocation experiences.

More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As a household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time.

With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.

We thank you for your service, and for the privilege of serving you in return.

**A** **t HomeSafe,** **We Deliver.**

**Fraud Alert**

Fraud has infiltrated the job placement market via the internet, email and direct phone contact. Attempts have included unauthorized use of HomeSafe’s name and logo to solicit potential job seekers or to extend false job offers. Bad actors may mix in fake job advertisements with legitimate postings. These ads can include contact instructions and require job seekers to send sensitive personal information or money to pay for visa applications, processing fees, etc., in exchange for consideration for a high-paying position.

HomeSafe will never ask for any sort of advance payment as part of the recruiting/hiring process. Candidate profiles are carefully managed to protect personal information.

Benefits:

+ Medical, Dental and Vision Insurance.

+ Paid time off (PTO) Three weeks of PTO for newly hired employees

+ 401(k)

+ Health and Wellness Programs

+ Disability, Life and AD&D insurance

+ Employee Support program

+ Family Support: Bright Horizons, child and elder care services

+ Teladoc Medical Experts, second opinion program

+ Travel Accident & Medical

+ TRICARE Supplement Plan

+ Voluntary Benefit Plans

+ And more!

**Overview**

GovCIO is currently hiring for a Configuration Management Analyst to support our newly awarded customer contract. . This position will be located in Charleston, WV and will be a fully remote position within the United States.

**Responsibilities**

Develops and maintains software configuration management tools to support configuration identification, control, reporting, and delivery of both internally developed and externally purchased commercial-off-the-shelf (COTS) software and hardware products. Performs configuration management and release engineering tasks to ensure new software product operating parameters are documented, comply with standard hardware configurations, and are logistically sustainable. Designs, develops, automates, and maintains productivity tools using programming, database or scripting languages to improve software modeling and development. Designs and implements build procedures that are used to support software product development and use. May train software developers in the use of configuration management tools and the implementation of software quality standards. May be involved in product release management.

+ Designs and establishes documentation and release management protocols.

+ Reviews released engineering change data and changes documenting activities to ensure adherence to configuration management procedures and policies.

+ Authorizes the release of drawings, and software configuration changes specified by management and other functional groups.

+ Estimates production costs, cost saving methods, and the effects of product design changes on expenditures for management and client review, action, and control.

+ Records information to ensure currency of engineering drawings and documentation of production problems.

+ May authorize the release of product into production or development.

**Qualifications**

Bachelor's with 8+ years (or commensurate experience)

Required Skills and Experience

+ Clearance Required: Must have an active HUD Public Trust

**Company Overview**

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

**Posted Salary Range**

USD $115,000.00 - USD $115,000.00 /Yr.

Submit a referral to this job (https://careers-govcio.icims.com/jobs/5368/configuration-management-analyst/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473)

**Location** _US-Remote_

**ID** _2025-5368_

**Category** _Information Technology_

**Position Type** _Full-Time_

Morrison Healthcare

+ We are hiring immediately for a full time ADMINISTRATIVE ASSISTANT position.

+ Location: Mayo Clinic Phoenix - 5777 East Mayo Boulevard, Phoenix, AZ 85054. Note: online applications accepted only.

+ Schedule: Full time schedule; Monday to Friday, 8:00 am to 5:00 pm. More details upon interview.

+ Requirement: Previous administrative experience is required.

+ Pay Rate: $24.00 per hour.

Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Morrison Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself at the Power of Food (https://cg.widen.net/s/5rx27jq6sh/power-of-food-\_60) !

Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 806 hospitals and healthcare systems. Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation's largest health systems for more than 65 years and leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Morrison has been recognized as one of Modern Healthcare's Best Places to Work in 2020 for the 8th time and was named a Top 125 Training Organization by Training Magazine in 2020 for the 9th time. Glassdoor also named Morrison a 2018 Best Places to Work and CEO Tim Pierce a 2019 Most Admired CEO. Morrison is a Compass One Healthcare operating division within Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 21,000 professional food service team members.

Job Summary

Summary: Responsible for clerical functions and administrative support of food service programs.

Essential Duties and Responsibilities:

+ Answer telephones and direct inquiries in a professional and client centric manner.

+ Maintain confidential personnel files.

+ Assist management staff in preparing confidential employment and labor relations documents, including but not limited to proposed disciplinary notices.

+ Assist with staffing, including finding staff when employees call out on short notice.

+ Work effectively and maintain good working relationships with co-workers, school personnel, administrators, student's parents and Supervisor.

+ Complete and maintain accurate and up to date records of students eligible for free and reduced priced lunches if applicable.

+ Enter weekly cash sales and meal counts using computer.

+ Perform daily bank deposit reconciliation.

+ Process vendor invoices for payment - using computer, making sure addition is correct and checking item prices against bid specifications, making sure there is no discrepancy in pricing.

+ Perform monthly vendor statement reconciliation.

+ Prepare monthly state claim form for reimbursement.

+ Assist in preparation of end of month financial reports.

+ Attend in-service and/or safety meetings as required.

+ Maintain clean and safe work environment; ability to perform job safely.

+ Performs other duties as assigned.

BENEFITS FOR OUR TEAM MEMBERS

+ Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

+ Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_MorrisonHealthcare.pdf) for paid time off benefits information.

Morrison Healthcare is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.

Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting.

+ Take on incoming user tickets from the field.

+ Analyzes and assesses the impact and risk of complex risk changes on production systems.

+ Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes.

+ Conducts trend analysis with a focus on proactive identification of events/issues that threaten performance and a consistent and timely resolution and documentation.

+ Deploys complex system build outs and leads backup strategies.

+ Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).

+ Analyzes system performance indicators and recommends improvement actions.

+ Monitors vendors' release notes and plans necessary upgrades and patches as required.

+ Creates and reviews technical system recovery plans.

+ Coaches less experienced staff in the supported products and best practice for production support.

+ Performs major upgrades of systems and associated products/software solutions.

+ Acts as a technical lead for one or more client services.

**Minimum Qualifications**

+ Associates Degree or equivalent relevant experience; Bachelor’s Degree in Information Technology, Computer Science or a related field preferred.

+ 5-8 years of experience in information technology, systems administration or other IT related field.

**Other Job Specific Skills**

+ Time Management

+ Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.

+ Growth mindset - willing to spend the time to learn new systems and become a system SME.

+ Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.

+ Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.

+ Exceptional customer service skills.

+ Experience with cloud infrastructure, digital workspace, and storage technology.

**Compensation Ranges**

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

**EEO Requirements**

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

**Disclaimer**

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$26.30 - $44.33

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Ready to explore a career path? Start your journey.

The Hotel Offline Points of Sale Operations Analyst will handle offline Hotel Point of Sale tools troubleshooting issues with internal & external partners. The Analyst will have a unique opportunity to assist the Manager in the creation of team processes, documentation & automation efficiencies. The Analyst must be an effective communicator who can prioritize issues, can hold technical conversations while being able to simplify the issue to the customer.

**What You’ll Be Doing:**

+ Receive Offline Hotel Points of Sale related technical and functional issues, research to fully diagnose the issue and respond within SLA.

+ Perform trending analysis on issues (reported or identified during analysis) and determine whether issues could be resolved by Point-of-Sale Tool code or process changes. Outline change recommendations and provide to Hotel Point of Sale Product team or other partners for action.

+ Participate in a bug triage process, working with the Manager to assign the right priority on issues, based on commercial and customer impact.

+ Assist in the creation of knowledge base articles for internal and external support teams to instil a self-serve culture reducing escalations where possible.

+ Routinely update customers in line with agreed Service Levels on open issues.

+ Working closely with the HPOS Product Managers to provide Product feedback and enhancement suggestions.

+ Support Hotel Point of Sale tool configuration processes defined by management.

+ Be a true subject matter expert with strong functional & technical knowledge throughout the product’s lifecycle.

+ Support management in defining processes for HPOS Operations to ensure stable growth and smooth transition of L2 support from the HPOS Product team to the HPOS Support team.

**What We’re Looking For:**

+ 2+ year experience in Product Support, preferably in travel with extensive experience of troubleshooting software issues.

+ 2+ years of strong knowledge of Travel Distribution, systems & processes.

+ 5+ years’ experience with GDS PNRs and web services, specifically, Amadeus, Sabre, Apollo, and Galileo. Must be proficient in one of these at minimum.

+ Solid understanding of PNR touchpoints and understanding of content, integration with TMC processes and platforms.

+ Extensive experience creating effective technical and functional documentation for all audiences.

+ Experience collaborating across multiple functions and working with operations, SMEs, technical resources, and support teams.

+ Excellent communication skills, ability to be a team player that is willing to share knowledge.

+ Excellent organizational skills, ability to find relevant documentation as needed.

+ Ability to challenge the status quo, remove organizational barriers, influence without authority.

+ High motivation and enthusiasm to learn and deliver results.

+ Ability to thrive in a fast-paced, dynamic work environment.

+ Self-starter who can work independently in a global team.

+ Growth mind-set.

+ Demonstrated experience of working in an analytical role; corporate travel agency background preferred.

+ Non-GDS API experienced and knowledge a plus.

+ Good analytical skills.

+ Able to work effectively in a complex, diverse, global and changing environment.

+ Can navigate the organization, collaborate effectively with multiple stakeholders.

**Location**

United States

The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT\_2023BenefitsAtAGlance\_Without\_Rates\_Final.pdf)

**The #TeamGBT Experience**

Work and life: Find your happy medium at Amex GBT.

+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

+ **Develop the skills you want** when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

+ **We strive to champion Diversity, Equity, and Inclusion** in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

+ **Wellbeing resources** to support mental and emotional health for you and your immediate family.

+ And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

**What if I don’t meet every requirement?** If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)