Customer Service Representatives

**About this role:**

Wells Fargo is seeking an Associate Customer Service Representative (Bilingual – Spanish/English) in Consumer Lending. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. The group includes Home Lending; Auto; Cards, Retail and Merchant Services; Personal Lending; Consumer Lending Control; and Consumer Lending Shared Services. Find out why we're the #1 financial services company to grow YOUR career. Apply today.

**In this role, you will:**

+ Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

+ Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

+ Regularly receive direction from supervisor and escalate questions and issues to more senior employees

+ Interact with team on basic information, plus internal or external customers

**Required Qualifications:**

+ 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

+ Bilingual speaking and listening proficiency in Spanish/English

**Desired Qualifications:**

+ Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues.

+ Ability to execute in a fast paced, high demand, metric driven call center environment.

+ Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy.

+ Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers.

+ Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information.

+ Knowledge, understanding and experience of internet, mobile, and social media technology.

**Job Expectations:**

+ Must be able to attend full duration of required training period

+ Ability to work additional hours as needed

+ Must work on-site at the location posted

+ This position is not eligible for Visa sponsorship

+ Must complete and pass required language assessment

**Training Schedule:**

+ Training class will be for 7 weeks. Training hours are 8:30am - 5:00pm, Monday-Friday. Initial schedule after training will be given prior to offer.

+ We're open 24 hours, 7 days a week.

+ Your regular work schedule will be based on business need and will include working a weekend day and some holidays.

**Job Location:**

+ 2150 W Pinnacle Peak Road, Phoenix, AZ 85027

**Posting End Date:**

15 Feb 2025

**_*Job posting may come down early due to volume of applicants._**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

**Wells Fargo Recruitment and Hiring Requirements:**

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-430054

**About this role:**

Wells Fargo is seeking an Associate Customer Service Representative in **Everyday Banking.**

CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.

Find out why we’re the #1 financial services company to grow YOUR career. Apply today.

**In this role you will:**

+ Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

+ Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

+ Escalate questions and issues to more senior employees

**Required Qualifications:**

+ 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications:**

+ Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues

+ Ability to execute in a fast paced, high demand, metric driven call center environment

+ Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy

+ Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers

+ Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information

+ Knowledge, understanding and experience of internet, mobile, and social media technology

**Job Expectations:**

+ Must be able to attend full duration of required training period​

+ This position is not eligible for Visa sponsorship​

+ Ability to work additional hours as needed ​

+ Schedule may be eligible for a shift differential under the terms of the shift differential policy

+ Must work on-site at the location posted ​

**Training and Schedule:**

+ You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.

+ Training class starts on 2/10/2025 or 2/18/2025 for 7 weeks. Training hours are 8:30 a.m. – 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.

+ We’re open from Sunday - Saturday, Open 24 Hours. Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Most schedules will be mid-shift or evening-shift.

**Compensation:**

+ Starting rate $20.00 per hour

**Posting Location(s):**

+ 2202 W Rose Garden Ln, Phoenix AZ 85027

@RWF22

**Posting End Date:**

13 Feb 2025

**_*Job posting may come down early due to volume of applicants._**

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

**Applicants with Disabilities**

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

**Drug and Alcohol Policy**

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

**Wells Fargo Recruitment and Hiring Requirements:**

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

**Req Number:** R-429571

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

Working in a call center environment under supervision to receive and process inbound calls from patients, providers and other medical staff. Execute outbound calls or electronic task to assist with providing medical related services. Assist callers with appointment scheduling, prescriptions refills, facility locations and lab results. Resolve routine to complex issues.

This position is full-time, Monday - Friday. Employees are required to work during our normal business hours of 8:00am - 5:00pm MST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 20414 North 27th Ave., Phoenix, AZ.

We offer up to 12 weeks of paid training. The hours during training will be 8:00am - 5:00pm, Monday - Friday. **Training will be conducted onsite.**

If you are located in Phoenix, AZ, you will have the flexibility to work remotely* as you take on some tough challenges.

**Primary Responsibilities:**

+ Answers a minimum of 10 calls from patients, resolving moderate to complex issues

+ Schedule and verify appointments in clinical information system

+ Verify and update patient demographic and insurance information

+ Send and receive tasks to Provider offices to assist patient with access to medical care

+ Receive and process; expedite stat and at-risk referrals

+ Contact patients to inform of appointment and referral status

+ Extreme high volume data entry

+ Process and resolve expedited patient complaints

+ Review and processing of medication refills

+ Proactive response to inquiries from patients, Providers, and internal medical personnel

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED OR equivalent work experience

+ Must be 18 years of age OR older

+ Customer service experience in a call center and / OR office environment

+ Experience with computer in a Windows based environment

+ Listening, critical thinking, decision-making, telephone, customer service and problem-solving skills

+ Ability to work Monday - Friday, during our normal business hours of 8:00am - 5:00pm MST, including the flexibility to work occasional overtime or weekends, based on the business need

**Preferred Qualifications:**

+ Experience in a healthcare environment

+ Training in a medical office OR customer service - related field

+ Knowledge of insurance products

+ Medical Terminology

+ Expanded knowledge and use of Microsoft Excel

+ Ability to demonstrate customer service and proper telephone etiquette

**Telecommuting Requirements:**

+ Reside within a commutable distance to the office at 20414 North 27th Ave., Phoenix, AZ

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

**Soft Skills:**

+ Oral and written communication skills

+ Ability to prioritize call types

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The hourly range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment_ .

\#RPO

Opportunity summary: As a Customer Service Manager (CSM), you will define the strategy and business plan for front end operations, manage and lead customer service teams, and support strategic initiatives for the plant and the company. As a CSM, you will partner with production, shipping, executive management, and customers to achieve optimal customer satisfaction.

How you will impact WestRock:

* Partner with production, shipping, maintenance, and scheduling teams to review product backlog and production performance to identify opportunities to optimize functional efficiencies

* Review invoicing and A/R communications to proactively identify and resolve discrepancies

* Balance production workload volume across plants in partnership with Production Planners and leadership when appropriate to support customer needs

* Report out production status and forecast daily with production leadership and team to ensure customer needs are being met

* Serve as an escalated point of contact for customer issues by supporting Customer Service Representatives with issue remediation and communication with customers as necessary

* Participate in projects supporting plant and/or companywide strategic initiatives (e.g. margin enhancement efforts, overall equipment effectiveness efforts) by providing critical customer service expertise and insight to inform decisions and recommendations

* Continuously communicate with Customer Service Representatives, manufacturing partners, and sales to align on the current state and ensure operational efficiencies are achieved to meet customer needs

* Provide ongoing coaching and feedback to Customer Service Representatives to enhance their performance and support their career growth and objectives

* Conduct annual performance reviews to drive enhanced performance and build capability in team of Customer Service Representatives

* Coach and guide Customer Service Representatives to effectively support customers and resolve customer issues

* Lead training for customer service representatives on specific topics or best practices to enhance their understanding and performance

What you need to succeed:

* High School diploma or G.E.D.

* Must have 5+ years of customer service related work experience

* Previous experience in manufacturing industry is preferred

* Proven track record of building relationships, customer service, and negotiations

* Ability to adapt communication and interpersonal style to engage and influence a variety internal and external partners

* Inspire others to develop themselves and seek out continuous learning opportunities by serving as a coach, role model, and mentor

* Demonstrate a customer-oriented mindset and ability to operate with customers\u2019 best interests in mind

* Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions

* Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development

* Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.

Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.

As a Strategic Account Manager, you will maintain executive level client relationships at a Fortune 50 technology company. Your relationships will have a strategic impact on the long-term success of the organization. You will identify cross/up and repeat sales opportunities and will work to resolve any issues or concerns to ensure customer satisfaction.

**Responsibilities:**

+ Works with the Sales team to create and support the execution of the strategic account plans at key, named accounts.

+ Drives new business development by researching, qualifying, contacting, presenting, and closing new clients based on an assigned territory or market segment.

+ Continuously develops relationships with priority customer stakeholders, understands their key business issues, and recommends ways to deliver value.

+ Liaison between the field and Global Accounts teams as it relates to pursuing new agreements, Value-Add/Total Cost of Ownership (TCO) commitments and increasing customer wallet-share.

+ Maintains and manages a pipeline of opportunities at named accounts, including renewals, projects, and share improvement opportunities.

+ Communicates customer activity, opportunity status, renewal status, and strategic plan progress to management.

+ Participates in solution development efforts that best address customer needs.

+ Engages supplier sales resources to enlist their support and create solutions.

**Qualifications:**

+ High School Degree or Equivalent required; Bachelor’s Degree preferred

+ 5+ years proven sales experience in outside sales or 3+ years strategic account and/or sales management

+ History of success maintaining and developing key relationships

+ Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods and coordination of people and resources

+ Ability to understand where potential exists in assigned accounts and can recognize and create opportunities

+ Excellent communication and interpersonal skills with an aptitude for building strong client relationships

+ Strong negotiation and problem-solving skills

+ Proficiency with CRM software and Microsoft Office

+ Self-starter and able to work efficiently under pressure

+ Experience in executing in a matrix organization managing multiple stakeholders and projects

+ Ability to travel up to 25%

_Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity and Affirmative Action Employer._

**_Los Angeles Unincorporated County Candidates Only_** _: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

\#LI-LJ1

**WellMed, part of the Optum family of businesses, is seeking a Senior Customer Service Representative to join our team. Optum is a clinician-led care organization that is changing the way clinicians work and live.**

**As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.**

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. Here, you’ll work alongside talented peers in a collaborative environment that is guided by diversity and inclusion while driving towards the Quadruple Aim. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while **Caring. Connecting. Growing together.**

As a **Senior Customer Service Representative** , you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you'll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.

This position is full-time, Monday - Friday. Employees are required to work during our normal business hours of 9:00am - 6:00pm EST. It may be necessary, given the business need, to work occasional overtime and weekends.

We offer 4 weeks of on-the-job training. The hours of training will be aligned with your schedule.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Serve as a resource or Subject Matter Expert for team members or internal customers

+ Handle escalated calls, resolving more complex customer issues

+ Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner

+ Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider

+ Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance

+ Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and reassuring them to becoming self-sufficient with our tools

This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED

+ Must be 18 years of age OR older

+ 1+ years of customer service experience OR experience in a medical office, health care, call-center or office setting analyzing and solving customer problems

+ Proficient in translating health care - related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon

+ Ability to work Monday - Friday, during our normal business hours of 9:00am - 6:00pm EST, including the flexibility to work occasional overtime and weekends, based on the business need

**Preferred Qualifications:**

+ Prior health care experience

+ Knowledge of billing / finance and eligibility processes, practices and concepts

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

**Soft Skills:**

+ Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner

+ Proficient conflict management skills including the ability to resolve stressful situations

+ Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

The hourly range for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment_ .

\#RPO

**_Job Title:_**

Technical Account Manager

**About Skyhigh Security:**

Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world’s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.

Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.

Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our ‘Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.

We are on these too! Follow us on LinkedIn (https://www.linkedin.com/company/skyhighsecurity/mycompany/) and Twitter@SkyhighSecurity (https://twitter.com/SkyhighSecurity?ref\_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor) .

**_Role Overview:_**

• The Technical Account Manager (TAM) manages the Premium Support relationship and ensures that Skyhigh Security is and continues to be considered a key technology partner within the account.

• TAM will be assigned to key accounts and will become the single point of contact for all post sales technical issues.

• This position requires someone who enjoys interacting with customers, and cross functional teams to drive customer issues to resolution.

• TAM will work closely with the Field Sales Team/PS Team to ensure that all Skyhigh Security products and services are deployed in a manageable and supportable way, and the customer gets the most out of their investment for the life of the contract.

• TAM will be assisting Skyhigh Security customers to resolve their technical issues in timely manner.

• As the Skyhigh Security platform integrates with many aspects of the Internet and customer infrastructure, a thorough understanding of Internet and Networking protocols is required.

**About Role:**

+ Interact with the assigned Skyhigh Security customers assigned via phone/email and provide the highest level of urgency to resolve their technical issues in timely manner.

+ Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority. Work closely with support engineers and escalation team as and when required.

+ Expected to be available to be on call when contacted by premium support customers for P0/P1 customer impacting issues during non-operational hours.

+ Should be able to provide deployment advisory and best practices.

+ Proactively monitors customer deployments and drive communication as needed.

+ Proactively update customers about cloud updates, upgrade and ensure necessary action to maintain availability and customer satisfaction.

+ Run regular service status meetings and case reviews.

+ Provide on-site and virtual product training to Premium Support customers as per requirement

+ Debugging system level problems in a multi-vendor, multi-protocol network environment with high- level technical expertise on complex issues.

+ Document all technical issues, analysis and communication with the customer and ensure that the documentation is crystal clear with action items, CTAs etc

**About You:**

+ Must be a US Citizen

+ Excellent communication and customer management skills

+ Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP).

+ Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI, Network Security – Firewalls/Proxy/VPN and SIEMs

+ Sound fundamentals of TCP/IP, HTTPs, SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts

+ Understanding of cloud platforms like O365 Suite, Salesforce, Azure, AWS, GCP is desired

+ 2-4 years of relevant work experience as a TAM in security domain or

+ 4+ years of technical support experience in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure.

+ Experience in providing account based focused technical support is desirable

+ The ideal candidate will be an Engineer, who is a self-starter, with excellent interpersonal, communication, presentation, documentation, problem solving and troubleshooting skills.

+ Quality focus, result & goal orientation in a group situation and commitment to customer delight are a must.

**_Company Benefits and Perks:_**

We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

+ Retirement Plans

+ Medical, Dental and Vision Coverage

+ Paid Time Off

+ Paid Parental Leave

+ Support for Community Involvement

We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Description

Provides customer service by responding to a wide variety of customer and member hotel inquiries and requests.

Resolves guest and member issues to satisfaction.

Will handle some calls involving angry or upset customers

Requires knowledge of Customer Relations, Reservations, and Rewards processes, policies and procedures.

Assists in retaining customers for the brand in order to provide future revenue for the members.

Candidates will train Mon-Fri for the first 5 weeks from 8:30am - 5:00pm and cannot miss ANY time during the initial 5 weeks.

Training will consist of both Reservations training as well as Customer Relations training.

Candidates can earn bonuses that will increase hourly wage $1 to $3 more per hour.

Skills

call center, customer service, inbound calls, data entry

Top Skills Details

call center, customer service, inbound calls, data entry

Additional Skills & Qualifications

Candidate MUST live in Phoenix or surrounding area!

Must have prior call center experience (1 year)

Must be able to type 35 wpm

Must have some customer service experience dealing with upset customers

Possess fluency in English Must have basic computer skills.

Successful candidates could come from Collections experience, Medicare contact center, or property experience

Must be able to hardwire internet with ethernet cable - Approved internet vendors: Cox, Century Link, Verizon, T-Mobile, and Wyyerd

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $20.00 - $20.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position will be accepting applications until Jan 22, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description

Provides customer service by responding to a wide variety of customer and member hotel inquiries and requests.

Resolves guest and member issues to satisfaction.

Will handle some calls involving angry or upset customers

Requires knowledge of Customer Relations, Reservations, and Rewards processes, policies and procedures.

Assists in retaining customers for the brand in order to provide future revenue for the members.

Candidates will train Mon-Fri for the first 5 weeks from 8:30am - 5:00pm and cannot miss ANY time during the initial 5 weeks.

Training will consist of both Reservations training as well as Customer Relations training.

Candidates can earn bonuses that will increase hourly wage $1 to $3 more per hour.

Skills

call center, customer service, inbound calls, data entry

Top Skills Details

call center, customer service, inbound calls, data entry

Additional Skills & Qualifications

Candidate MUST live in Phoenix or surrounding area!

Must have prior call center experience (1 year)

Must be able to type 35 wpm

Must have some customer service experience dealing with upset customers

Possess fluency in English Must have basic computer skills.

Successful candidates could come from Collections experience, Medicare contact center, or property experience

Must be able to hardwire internet with ethernet cable - Approved internet vendors: Cox, Century Link, Verizon, T-Mobile, and Wyyerd

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $20.00 - $20.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position will be accepting applications until Jan 24, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description

Provides customer service by responding to a wide variety of customer and member hotel inquiries and requests.

Resolves guest and member issues to satisfaction.

Will handle some calls involving angry or upset customers

Requires knowledge of Customer Relations, Reservations, and Rewards processes, policies and procedures.

Assists in retaining customers for the brand in order to provide future revenue for the members.

Candidates will train Mon-Fri for the first 5 weeks from 8:30am - 5:00pm and cannot miss ANY time during the initial 5 weeks.

Training will consist of both Reservations training as well as Customer Relations training.

Candidates can earn bonuses that will increase hourly wage $1 to $3 more per hour.

Skills

call center, customer service, inbound calls, data entry

Top Skills Details

call center, customer service, inbound calls, data entry

Additional Skills & Qualifications

Candidate MUST live in Phoenix or surrounding area!

Must have prior call center experience (1 year)

Must be able to type 35 wpm

Must have some customer service experience dealing with upset customers

Possess fluency in English Must have basic computer skills.

Successful candidates could come from Collections experience, Medicare contact center, or property experience

Must be able to hardwire internet with ethernet cable - Approved internet vendors: Cox, Century Link, Verizon, T-Mobile, and Wyyerd

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $20.00 - $20.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position will be accepting applications until Jan 22, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.