Customer Service Representatives

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we’d love to hear from you.

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

The Client Relations Specialist (CRS) manages a boutique to mid-size book of client service centric businesses with templated HR needs. The CRS is responsible for being an advocate for the clients, as well as the internal departments, from the time of completion of the client onboarding through the maintenance and retention process, as well as utilizing the tools provided to increase adoption rates of products and services and increase client retention rates.

Essential Duties and Responsibilities

Responsible for acting as a liaison between client and internal operations to ensure a positive working relationship with assigned book of clients

Run point on following client retention processes to retain at risk relationships

Work with internal teams, client, and agent to achieve a high rate of client retention

User set-up and training of our client facing web-based payroll and custom reporting software

Work proactively to facilitate solutions as challenges present themselves

Maintain open communication regarding clients with the necessary internal teams

Assist in the tracking and completion of team projects and initiatives

Review weekly reports to assist with client retention efforts

Review monthly reports to analyze trends

Track client repricing requests to ensure timely responses

Analyze data and review procedures and policies to determine answers to clients' questions

File and maintain client records

Coordinate the resolution of client issues

Perform administrative support tasks, as needed, by the Client Relations team

Process and prepare memos, correspondence, or other documents

Schedule appointments and maintain and update appointment calendars

Act as support for their respective region when team members are traveling

Oversees the operational structural needs of the client to ensure data integrity

Nurture relationships with business owners, client company contacts, marketing agents and internal staff and departments

Escalate and resolve areas of concern, as raised by clients or internal departments

Monitor company performance against service level agreements and flag potential issues

Interact with clients to gain knowledge of their business model and drivers, HR practices, goals, and objectives

Assist with the execution of the service plans by evaluating progress of activities and service requests

Collaborate with internal departments to ensure seamless delivery of services to clients.

Gather and distribute voice of customer feedback to appropriate internal departments

Build cross-functional partnerships to address issues and manage escalations.

Leverage internal relationships to identify opportunities, trends, and process improvements

Successfully manage client expectations in a fast-paced environment
Introduce and drive adoption of new products and services to client

Assist in announcing to clients, changes in compliance using various communication formats

Act as part of a team to continually develop and create improved processes and procedures

Performing annual deliverables client reviews

Responsible for providing online HR guidance and templated HR deliverables, such as handbooks, wage and hour, job descriptions, learning management and other federal and state mandates

Travel (local and long distance) may be required to meet with clients face to face or meet via telephone on a scheduled basis, as determined by size of client, to ensure they are receiving great service and are taking advantage of and utilizing products and services offered

Knowledge, Skills, and Abilities

Able to efficiently organize work activities to meet daily and weekly deadlines to meet/exceed expected sales goals

Practice excellent communication (verbal and written) skills

Strong organizational skills: Must be able to demonstrate time management skills, and can prioritize and identify critical tasks along with problem-solving skills

Able to juggle return calls and emails quickly and efficiently

Detail oriented

Be self-motivated, but able to also work alongside a team

Customer service driven and able to get along and develop relationships with an array of clients in different industries and with varying personality types

Must be driven, hard-working and personable
Critical thinking skills and a high level of emotional intelligence required

General working knowledge of Microsoft Office if preferred

Education & Experience

High School graduate or equivalent required

4-year college degree or equivalent work experience preferred

2-3 years of experience in a professional office environment. Previous experience in account management, a call center, PEO, payroll, taxes, benefits, human resources, or equivalent is a bonus.

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we’d love to hear from you.

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

The Senior Account Manager is responsible for the oversight and ongoing management of their assigned Account Manager(s) and clients. The SR. Account Manager works with sales and the support teams to implement new or renewing accounts, ensuring that a high service level is met. The SR. Account Manager will also work with high-level, key employees to maintain the ongoing client relationships. Being extremely knowledgeable about group benefits, having excellent problem resolution and negotiation skills is key. The SR. Account Manager must also be personable, maintain a high-level of professionalism and be able to travel for client meetings.

Essential Duties and Responsibilities

Daily management of assigned Account Manager(s)

Mentoring and training of Account Managers

Coordinate and conduct the implementation for new and renewing clients.

Coordinate strategy meetings and document collection with Business Consultant.

Market, analyze, and negotiate benefits and rates for all coverages.
Request renewal from carrier.

Conduct pre-renewal and renewal meetings (in person or via Zoom).
Negotiate renewals with carriers. Quote open market when necessary.
Deliver final renewal to client and finalize benefit selections.

Obtain applications and monitor benefit administration portals.

Ensure everything is submitted in a timely manner (minimum 15 days prior to the effective date)

Perform first bill audits and host a meeting with client to discuss how the OE went.

Ensure a high level of customer retention and satisfaction by building relationships with key contacts.

Ensure high levels of service are delivered to ALL clients:

High-level of professionalism and customer service to employees.

Provide 24-hour response times to requests, if resolution is not able to be obtained within 24 hours make sure to keep lines of communication open with client by providing status updates.

Education is key for all employees and key contact.

Ensure all clients are compliant with their benefits, contributions, etc.
Select filings of compliance documents

COBRA

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Personal qualities of integrity and credibility.

Must be able to work individually and as part of a team.

Must be able to use the utmost discretion in all presentations/correspondence and communication for staff, clients and all leadership.

Intermediate (or higher) knowledge of Microsoft Office and Adobe.
Work requires professional, written, and verbal communication and interpersonal skills.

Strong organizational skills with the ability to multi-task and prioritize to meet stated deadlines.

Knowledge of employee benefits, compliance, and payroll.
Must be able to read, analyze, and interpret Client, technical procedures, insurance regulations, and governmental regulations.

Ability to respond effectively to the most sensitive inquiries and complaints.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Education & Experience

2- 5 years or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.

Bachelor's degree preferred

Health and Life Insurance License mandatory

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

About Us

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

We are seeking a Client Relations Associate to join our growing company. Under general supervision, the Client Relations Associate provides telephone, email, and chat support to external Clients who contact concerning payroll practices, human resources, software operations, and other technical and non-technical issues.

Schedule: 5:30 AM to 2:30 PM AZ time.

Essential Duties and Responsibilities

Engage in positive participation within a team-oriented customer service environment.

Effectively manage daily client base requests.

Effectively research and provide accurate and timely resolution for client inquiries.

Ensure compliance with necessary audits and internal compliance.

Effectively support, educate, and develop the client base and align with products and services.

Assume ownership and responsibility for client issues through effective problem resolution and process updates.

Maintain and strengthen client relationships through personal client interaction regarding client feedback, process efficiencies, software updates and regulatory payroll items.

Maintain a high level of knowledge of Payroll, time and attendance and HR services through internal training and personal development experiences.

Provide extended business day support to clients when appropriate and necessary.

Utilize effective customer service skills to successfully continue to develop client trust and partnership.

Actively engage in effective business and software best practice resolutions.

Actively engage in effective client retention practices.

Effectively analyze issues and provide problem resolution.

Demonstrate a positive attitude with internal and external clients.

Knowledge, Skills, and Abilities

Strong Client service orientation

Strong problem-solving orientation

Technical knowledge or technical aptitude

Mathematical aptitude

Computer skills, including Windows and MS Office programs

Strong listening and oral communication skills

Team orientation

Organizational skills

Education & Experience

Demonstrated knowledge with database, web server, and open source technology

Demonstrated knowledge of Payroll, HR and Time and Attendance software systems

Ability to multi-task and adapt within a fast-paced environment

Strong organizational, problem-solving and analytical skills

Strong verbal and written communication skills

Preferred: Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) designation.

Technologies:
Microsoft Office Products
Payroll, Time and Attendance, and HRIS Software Platforms

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we’d love to hear from you.

About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary

The Account Manager is responsible for the oversight and ongoing management of their assigned clients. The Account Manager works with sales and the support teams to implement new or renewing accounts, ensuring that a high service level is met. The Account Manager will also work with high-level, key employees to maintain the ongoing client relationships. Being extremely knowledgeable about group benefits, having excellent problem resolution and negotiation skills is key. The Account Manager must also be personable, maintain a high-level of professionalism and be able to travel for client meetings.

Essential Duties and Responsibilities

Coordinate and conduct the implementation for new and renewing clients.

Coordinate strategy meetings and document collection with Business Consultant and Benefit Sales Consultant.

Market, analyze, and negotiate benefits and rates for all coverages.
Request renewal from carrier.

Conduct pre-renewal and renewal meetings (in person or via technology platform).

Negotiate renewals with carriers. Quote open market when necessary.
Deliver final renewal to client and finalize benefit selections.

Obtain applications and monitor benefit administration portals.

Ensure everything is submitted in a timely manner (at minimum 15 days prior to the effective date)

Perform first bill audits and host a meeting with client to recap open enrollment success and takeaways.

Ensure a high level of customer retention and satisfaction by building relationships with key contacts.

Ensure high levels of service are delivered to ALL clients:

High-level of professionalism and customer service to employees.

Provide 24-hour response times to requests, if resolution is not able to be obtained within 24 hours make sure to keep lines of communication open with client by providing status updates.

Education is key for all employees and key contact.

Ensure all clients are compliant with their benefits, contributions, etc.
Select filings of compliance documents

COBRA

Assist with ACA compliance

Medicare filings

Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Personal qualities of integrity and credibility.

Must be able to work individually and as part of a team.

Must be able to use the utmost discretion in all presentations/correspondence and communication for staff, clients and all leadership.

Intermediate (or higher) knowledge of Microsoft Office and Adobe.

Work requires professional, written, and verbal communication and interpersonal skills.

Strong organizational skills with the ability to multi-task and prioritize to meet stated deadlines.

Knowledge of employee benefits, compliance, and payroll.

Must be able to read, analyze, and interpret Client, technical procedures, insurance regulations, and governmental regulations.

Ability to respond effectively to the most sensitive inquiries and complaints.

Ability to define problems, collect data, establish facts, and draw valid conclusions

Education & Experience

2- 5 years or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred

Bachelor's degree preferred.

Health and Life Insurance License mandatory.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

This role requires high performance under minimal supervision, provides direction, inspiration, and counseling to Supervisors, Team Leads and Customer Representatives. Monitors workflow functions, outcomes, customer satisfaction, quality assurance, first contact resolution, among other KPIs, with the result of meeting or exceeding the established financial and other objectives set in cooperation with the Operational Manager and Operations Director.

Having energized and friendly leaders is essential for creating success in our teams. In this role, you will be responsible for managing all aspects of center operations to provide quality customer service to our members. As a leader, you will provide clear direction to achieve goals, creating an environment that fosters team commitment and employee engagement. This role will occasionally require client interaction to provide updates based on performance or projects.

This position is full-time. Employees will work an 8 hour shift Sunday – Saturday 8:00 am – 11:00 pm EST (October – March) Will work an 8 hour shift Monday – Friday 8:00 am – 11:00 pm EST (April – September). It may be necessary, given the business need, to work occasional overtime.

We offer two weeks of paid on-the-job training. The hours during training will be 8:00 am to 4:30 pm EST or may vary a little, Monday - Friday. Training will be conducted virtually from your home or site based on your location.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Responsibilities:**

+ Manage teams and ensure all SLAs & MBOs are met.

+ Work closely with other departments to formulate steps for Process Improvement, cost reduction and

+ achieve business objectives.

+ Groom new supervisors and team leads.

+ Lead people development charters & ensure highly engaged workforce.

+ Eye to detail in managing QA for respective processes & demonstrate expertise over generating solid results.

+ Be the culture ambassador of organization principles and values.

+ Enforce Solid Performance Management Techniques and monitor the Performance Trend

+ Formulate Solutions to challenges faced and create a robust/sustaining governance model.

+ Articulate Cost Optimization measures and implement the same across Businesses.

+ Provide coaching and feedback to supervisor to enable them to improve their team’s performance.

+ Handle multiple clients & ace the customer engagement.

+ Work closely with WFM to ensure PG’s are met.

+ Ensure compliance with internal policies and procedures, external regulations, and information security standards.

+ Be sensitive and aware of the Organizational priorities towards Change & Innovation and Cost Optimization

+ Organization diagnosis, solution design and management of change initiatives

+ Develop retention and engagement strategies.

+ Leads large, complex projects to achieve key business objectives.

+ Translates highly complex concepts in ways that can be understood by a variety of audiences.

+ Influences senior leadership to adopt new ideas, products, and/or approaches.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualification**

+ High School Diploma or GED

+ Must be 18 year of age or older

+ 2+ years of experience, in Customer Service

+ 1+ years of experience in a leadership role

+ Ability to multi-task, set priorities, and manage time effectively.

+ Exceptional phone and verbal communication skills along with active listening

+ Customer focus and adaptability to different customer situations

+ Ability to learn new and sometimes complicated systems.

+ Ability to work 8-hour shift Sunday – Saturday 8:00 am-11:00 pm EST (October – March) Will work an 8 hour shift Monday – Friday 8:00 am – 11:00 pm EST (April – September). It may be necessary, given the business need, to work occasional overtime.

**Preferred Qualifications**

+ Excellent interpersonal, written, and oral communication skills

+ Demonstrated ability to meet production and quality goals.

+ Must be able to work in a collaborative atmosphere.

+ 3+ years of experience, in Customer Service

+ 2+ years of experience in a leadership role

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

**Soft Skills**

+ Extensive Cust Service experience and leadership possibly in multiple functions.

+ Work does not usually require established procedures.

+ Works independently.

+ Mentors others.

+ Acts as a resource for others.

+ Demonstrates a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function.

+ •Solves complex problems on own; proactively identifies new solutions to problems.

+ Acts as a facilitator to resolve conflicts on team; seen as key team member on project teams spanning more than own function.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

**California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only:** The salary range for this is $58,300 - $114,300 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants_

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment_ .

\#RPO

**Optum** is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

As a **Specialty Prior Authorization coordinator** , your role will focus on notifying a provider when a prior authorization is required for specialty patients with acute and chronic disease states. In this role you will be preparing prior authorizations for submission, follow up on prior authorization outcome, addressing issues and handling concerns from other corresponding departments.

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules between our normal business hours of 7:00am – 7:00pm Central. It may be necessary, given the business need, to work occasional overtime.

We offer 3 weeks of paid training. The hours during training will be 9:00am to 5:30pm Eastern, Monday - Friday. **Training will be conducted virtually from your home.**

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Initiating PA requests

+ Validating insurance types (Medicaid, Medicare, Commercial, etc.)

+ Accessing multiple Optum resources to check PA status and benefits

+ Problem-solve with decisiveness and urgency and escalate to operations partners, team leads, management and other stakeholders

+ Ensure patients and providers are supported by following escalation through to finish

+ Enters notes/information into pharmacy processing system.

+ Focus on patient care and quality assurance

+ Able to work flexible hours between 7-7pm CST Monday to Friday

+ Maintain strict confidentiality and adhere to all privacy and security regulations when handling sensitive information.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED OR equivalent work experience

+ 1+ years of customer service or healthcare industry experience

+ Microsoft Office proficiency (Microsoft Word, Microsoft Excel, Microsoft Outlook)

+ Ability to work independently

+ Must be 18 years of age OR older

+ Ability to work any 8-hour shifts between 7:00am – 7:00pm Central, Monday - Friday including the flexibility to work occasional overtime given the business need

**Preferred Qualifications:**

+ Prior Authorization Experience

+ Experience in pharmacy or healthcare

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

**Soft Skills:**

+ Ability to manage multiple tasks and set priorities

+ Ability to establish and execute action plans; able to share your past successes

+ Ability to be diplomatic when faced with conflict, and always communicate in a professional and courteous manner

+ Ability to produce quality results with a detail-oriented focus

+ General knowledge of pharmacy laws, practices and procedures

+ Knowledge of insurance and third-party billing systems

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

**California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only:** The hourly range for this is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline: _** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._

\#RPO

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

As a **Senior Customer Service Representative** , you'll compassionately deliver an exceptional experience to between 50 to 70 callers per day, always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You'll also provide support to your team members by serving as a resource or subject matter expert. Both of these are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. At the end, you’ll know you performed with integrity and delivered the best customer service experience making all your customers and team members feel better because they talked to you.

This position is full-time, Monday – Friday. Employees are required to have flexibility to work any shift schedules during our normal business hours of 11:30 am - 8:00 pm EST. This position will require employees to attend a 6-week virtual instructor-led training program.

We offer 6 weeks of paid training. The hours during training will be 9:00 am - 5:30 pm EST from Monday - Friday.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, re – billing insurance companies and general customer concerns

+ Process adjustments, refunds, transfer bills, mail returns and perform manual sales

+ Evaluate and respond to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices

+ Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution

+ Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed

+ Ability to perform all aspects of billing customer service as needed

+ May be a certified Medical Coder and / or involved in medical coding

+ Thorough navigation of both Quest Billing System and the web

+ Maintain all Compliance and HIPAA regulations at all times

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED

+ Must be 18 years of age OR older

+ 2+ years of customer service experience OR experience in a medical office, health care call-center OR office setting analyzing and solving customer problems

+ Bilingual fluency in English and Spanish

+ Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

+ Ability to work any shift between the hours of 11:30 AM - 8:00 PM EST from Monday - Friday

+ Ability to train for the first 6 weeks between the hours of 9:00 AM - 5:30 PM EST from Monday - Friday

**Preferred Qualifications:**

+ Prior health care experience

+ Medical terminology experience

+ Knowledge of billing / finance and eligibility processes, practices, and concepts

+ Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

**Soft Skills:**

+ Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner

+ Proficient conflict management skills including the ability to resolve stressful situations

_*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy _

**California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only:** The hourly range for this is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline:_** _ _ _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_ _

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment_ _._

\#RPO

**Description**

The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. AUS operates in a very competitive environment and successful “Relief CSR” must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times.

--Responsibilities/Essential Functions:

Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.

--Knowledge/Skills/Abilities:

Must be a minimum of 21 years of age, have a valid driver’s license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns.

--Working Environment/Safety Requirements:

Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching.

--Education:

High school degree or equivalent

--License Requirements/ Certifications:

Valid Driver's License

Vestis is an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, relation, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

**$1,500 Sign-On Bonus for External Candidates**

At **Optum** , the mission is clear: Help people live heathier lives and help make the health system work better for everyone.

**LHI** is one of 4 businesses under **OptumServe** . **OptumServe** provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well - being of Americans. By joining **OptumServe** you are part of the family of companies that make **UnitedHealth Group** a leader across most major segments in the U.S. health care system. **LHI** was founded in 1999 and acquired by **Optum** in 2011, LHI specializes in creating and managing health care programs through on - location services, patient - specific in - clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.

There’s an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing **your life’s best work.** **SM**

This position is full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00am - 12:00am CST with rotating Saturday 7:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer 8 weeks of paid training. The hours during training will be 8:00am - 4:30pm CST, Monday - Friday. **Training will be conducted virtually from your home.**

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolves issues with regard to the appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture.

+ Conduct customer contacts related to Health Assessment processing, referral follow-up, educations and resource inquiries.

+ Identify potential behavioral health situations and follow contract specific protocol to assist callers.

+ Maintain constant awareness of service level and queue status in order to meet contractual requirements.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

**Required Qualifications:**

+ High School Diploma / GED or equivalent work experience

+ Must be 18 years or older

+ Customer service experience

+ Ability to work every other Saturday shifts between hours of 7am-5pm CST

+ Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00am - 12:00am CST with rotating Saturday 7:00am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime

**Preferred Qualifications:**

+ Prior military experience

+ Experience working in the Healthcare Industry

+ Experience working with Medicaid or Medicare

+ Experience working in a call center environment

+ Proficient computer skills including Microsoft Office programs such as Microsoft Excel (general spreadsheet navigation, data entry and sorting), Word (creating and editing word documents), and Outlook (email and calendar)

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

**California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only:** The hourly range for this is $16.00 - $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline:_** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment_ .

\#RPO

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

The Customer Service Representative Lead is responsible for answering incoming calls with questions regarding Optum Salt Lake County Behavioral Health Providers, services available in Salt Lake County as well as Medicaid benefit plans.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 11:00 pm EST from Sunday - Saturday (October - March), and 8:00 am - 11:00 pm EST from Monday - Friday (April - September).

We offer weeks of paid on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

**Primary Responsibilities:**

+ Taking inbound calls

+ Over the phone, research and provide referrals to providers / agencies in Salt Lake County to Medicaid eligible consumers.

+ Utilize a computer database to verify Medicaid eligibility.

+ Offer additional information such as phone numbers or addresses to individuals who have contacted the wrong organization.

+ Complete additional administrative tasks as assigned that support Care Coordination team.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

**Required Qualifications:**

+ High School Diploma / GED

+ Must be 18 years of age or older

+ 2+ years of Customer Service experience with working with the insurance, medical, behavioral health setting OR financial technology

+ Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications

+ Ability to work any shift between the hours of 8:00 AM - 11:00 PM EST from Sunday - Saturday (October - March), and 8:00 am - 11:00 pm EST from Monday - Friday (April - September)

**Preferred Qualifications:**

+ Familiarity working with Financial Health Technology

**Telecommuting Requirements:**

+ Ability to keep all company sensitive documents secure (if applicable)

+ Required to have a dedicated work area established that is separated from other living areas and provides information privacy

+ Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

**Soft Skills:**

+ Organizational skills

+ Ability to understand multiple services and multiple benefit plans for Medicaid

+ Ability to multi-task

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

**California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only:** The hourly range for this is $19.47 - $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

**_Application Deadline: _** _This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants._

_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

_ _

_Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._

_UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment_ .

\#RPO