First-Line Supervisors of Retail Sales Workers

**Now Brewing – Future Leaders! #tobeapartner**

Starbucks is known for developing extraordinary leaders who drive business success by doing the right thing for partners (employees), customers and communities – globally. As a Starbucks leader you are driven by a deep sense of purpose. You are aspirational - never a bystander. You take action to make a positive difference every day, and you inspire others to do the same.

Benefit Information (https://www.starbucksbenefits.com)

Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities. They delight and uplift customers through a human connection. Their work goes beyond a perfectly made beverage; it’s about human connection. They enjoy being able to achieve these aspirations autonomously, while leveraging our world class brand and business practices.

**_We will enable you, leveraging your retail experience, to autonomously:_**

+ **Grow a successful, multi-million dollar business:** drive sales leveraging your business acumen, efficiency and problem solving skills

+ **Nurture talent & lead a team:** engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams

+ **Inspire others:** become a dynamic brand ambassador dedicated to driving and achieving results through your team

+ **Impact your Community:** integrate your business with the community to create better moments in peoples’ lives, from our partners to our customers, communities and planet

**We'd love to hear from people with:**

+ 3 years retail / customer service management experience or

+ 4+ years of US Military service

+ Strong organizational, interpersonal and problem solving skills

+ Entrepreneurial mentality with experience in a sales focused environment

+ Strong leadership skills and the ability to coach and mentor team partners with professional maturity

+ Minimum High School or GED

**Requirements:**

+ Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply.

+ Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays.

Let us give you the opportunity to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything.

**Join us and connect with something bigger, apply today!**

_As a Starbucks partner, you (and your family) will have access to medical, dental, vision,_ _basic_ _and supplemental_ _life insurance_ _, and other voluntary insurance benefits_ _. Partners have access to_ _short_ _-_ _term and long_ _-_ _term disability_ _,_ _p_ _aid_ _p_ _arental_ _l_ _eave,_ _f_ _amily_ _e_ _xpansion_ _r_ _eimbursement_ _,_ _paid_ _vacation from date of hire_ _*_ _,_ _sick time (_ _accrued_ _at_ _1 hour for every 25 hours worked),_ _eight_ _paid holidays,_ _and_ _two personal days per year_ _._ _Starbucks also offers eligible partners participation in a_ _401(k) retirement_ _plan_ _with employer match_ _, a discounted company stock program (S.I.P.),_ _Starbucks equity program (Bean Stock),_ _incentivized emergency savings,_ _and financial well-being tools_ _._ _Additionally, Starbucks offers_ _100%_ _upfront_ _tuition_ _coverage_ _for a first-time bachelor’s degree through Arizona State University’s online program_ _via_ _the_ _Starbucks College Achievement Plan_ _, student loan management resources_ _,_ _and access to other educational opportunities_ _._ _You will also have access to backup care_ _and_ _DACA reimbursement_ _._ _Starbucks will_ _comply with_ _any applicable state and local laws_ _regarding_ _employee leave benefits, including, but not limited to providing time off_ _pursuant to_ _the Colorado Healthy Families and Workplaces Act,_ _and_ _in accordance with_ _its plans and policies._ _This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative._ _For_ _additional_ _information regarding partner_ _perks_ _and more_ _detailed_ _information about benefits, go to_ _starbucksbenefits.com (https://www.starbucksbenefits.com/en-us/home/)_ _._

_*If you are working in CA, CO, IL, LA, ME, MA, NE,_ _ND_ _or RI, you will_ _accrue_ _vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above_ _._ _For roles in other states,_ _you will be granted vacation time starting at_ _120 hours_ _annually_ _for roles below director and_ _200 hours_ _annually_ _for roles director and above._

_The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity._ _ _ _At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate._

_Starbucks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law._

_We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply._

_Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at_ [email protected]_ _._

**Now Brewing – Future Leaders! #tobeapartner**

Starbucks is known for developing extraordinary leaders who drive business success by doing the right thing for partners (employees), customers and communities – globally. As a Starbucks leader you are driven by a deep sense of purpose. You are aspirational - never a bystander. You take action to make a positive difference every day, and you inspire others to do the same.

Benefit Information (https://www.starbucksbenefits.com)

Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities. They delight and uplift customers through a human connection. Their work goes beyond a perfectly made beverage; it’s about human connection. They enjoy being able to achieve these aspirations autonomously, while leveraging our world class brand and business practices.

**_We will enable you, leveraging your retail experience, to autonomously:_**

+ **Grow a successful, multi-million dollar business:** drive sales leveraging your business acumen, efficiency and problem solving skills

+ **Nurture talent & lead a team:** engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams

+ **Inspire others:** become a dynamic brand ambassador dedicated to driving and achieving results through your team

+ **Impact your Community:** integrate your business with the community to create better moments in peoples’ lives, from our partners to our customers, communities and planet

**We'd love to hear from people with:**

+ 3 years retail / customer service management experience or

+ 4+ years of US Military service

+ Strong organizational, interpersonal and problem solving skills

+ Entrepreneurial mentality with experience in a sales focused environment

+ Strong leadership skills and the ability to coach and mentor team partners with professional maturity

+ Minimum High School or GED

**Requirements:**

+ Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply.

+ Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays.

Let us give you the opportunity to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything.

**Join us and connect with something bigger, apply today!**

_As a Starbucks partner, you (and your family) will have access to medical, dental, vision,_ _basic_ _and supplemental_ _life insurance_ _, and other voluntary insurance benefits_ _. Partners have access to_ _short_ _-_ _term and long_ _-_ _term disability_ _,_ _p_ _aid_ _p_ _arental_ _l_ _eave,_ _f_ _amily_ _e_ _xpansion_ _r_ _eimbursement_ _,_ _paid_ _vacation from date of hire_ _*_ _,_ _sick time (_ _accrued_ _at_ _1 hour for every 25 hours worked),_ _eight_ _paid holidays,_ _and_ _two personal days per year_ _._ _Starbucks also offers eligible partners participation in a_ _401(k) retirement_ _plan_ _with employer match_ _, a discounted company stock program (S.I.P.),_ _Starbucks equity program (Bean Stock),_ _incentivized emergency savings,_ _and financial well-being tools_ _._ _Additionally, Starbucks offers_ _100%_ _upfront_ _tuition_ _coverage_ _for a first-time bachelor’s degree through Arizona State University’s online program_ _via_ _the_ _Starbucks College Achievement Plan_ _, student loan management resources_ _,_ _and access to other educational opportunities_ _._ _You will also have access to backup care_ _and_ _DACA reimbursement_ _._ _Starbucks will_ _comply with_ _any applicable state and local laws_ _regarding_ _employee leave benefits, including, but not limited to providing time off_ _pursuant to_ _the Colorado Healthy Families and Workplaces Act,_ _and_ _in accordance with_ _its plans and policies._ _This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative._ _For_ _additional_ _information regarding partner_ _perks_ _and more_ _detailed_ _information about benefits, go to_ _starbucksbenefits.com (https://www.starbucksbenefits.com/en-us/home/)_ _._

_*If you are working in CA, CO, IL, LA, ME, MA, NE,_ _ND_ _or RI, you will_ _accrue_ _vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above_ _._ _For roles in other states,_ _you will be granted vacation time starting at_ _120 hours_ _annually_ _for roles below director and_ _200 hours_ _annually_ _for roles director and above._

_The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity._ _ _ _At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate._

_Starbucks is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law._

_We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply._

_Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at_ [email protected]_ _._

**Job Description:**

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

**Customer Experience**

+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.

+ Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.

+ Accountable for improving on overall customer service metrics.

**Operations**

+ Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.

+ Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.

+ Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.

+ Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.

+ Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures.

+ Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.

+ Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.

+ Ensures team members have a working knowledge of all computer and technology systems and software.

+ Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.

+ Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.

+ Completes special assignments and other tasks as assigned.

**Full Store Operation Business Performance Management**

+ Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.

+ Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center.

+ Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.

**People & Performance Management**

+ Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members’ career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate.

+ Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.

+ Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions.

+ Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.

+ Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.

**Training & Personal Development**

+ Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders.

+ Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place.

+ Obtains and maintains valid pharmacy technician license as required by state.

**Communications**

+ Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns.

+ Assists Store Manager in planning and communicating the company and store strategy.

**Job ID:** 1547372BR

**Title:** Emerging Store Manager

**Company Indicator:** Walgreens

**Employment Type:** Full-time

**Job Function:** Retail

**Full Store Address:** 4710 E ROSE GARDEN LN,PHOENIX,AZ,85050-04264-09261-S

**Full District Office Address:** 4710 E ROSE GARDEN LN,PHOENIX,AZ,85050-04264-09261-S

**External Basic Qualifications:**

+ Bachelor’s degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports).

+ Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.

+ Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.

+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

+ Willingness to work flexible schedule including extended days, evenings, and weekend hours.

+ Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location.

+ Ability to transfer to other Walgreens retail assets located within the same hiring Area.

**Preferred Qualifications:**

+ Bachelor’s Degree .

+ Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy.

+ External candidates: Business majors. Prior retail or food industry experience.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

**Shift:**

**Store:**

**Job Description:**

+ Responsible for learning Walgreens’ operations and ways of working to lead “one-box” (full store operations across front-end and pharmacy). Responsible for completing accelerated development track to Store Manager during the specified timeframe as outlined in the learning plan.

+ Under the direction of the Store Manager, oversees the operation (front-end and pharmacy) of a Walgreen store.

+ Supports store operations by shadowing or assisting the Store Manager in leading store throughout the learning journey.

**Training & Personal Development**

+ Complete rigorous, accelerated program including all certifications needed for the Store Manager role.

+ Attends and completes classroom learning, online training and on-the-job training. Fulfills assigned rotations and learning objectives by spending time in other stores in the area as assigned.

+ Follows individual development plans offered by District Manager. Participates in one-on-one conversations with Store Manager and District Manager to have continuous professional growth and demonstrates permanent assignment readiness and proficiency of learning topics with the Director of Pharmacy and Retail operations.

+ Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy, and management, seeking best practices.

+ Learns and actively implements compliance standard operational procedures (SOPs) across front-end and pharmacy. Gains knowledge of all computer and technology systems and software.

+ Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB certification, as required by state).

**Customer Experience**

+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.

+ Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.

+ Supports Store Manager in observing customer service trends, analyzing customer feedback, creating awareness to the business, and improving service metrics.

**Operations**

+ Shadows Store Manager, gains experience, performs and demonstrates proficiency supervising the operation of the store and team members, including gaining exposure to opening/closing/changing shifts, and delegating tasks to team members. Demonstrates the ability to supervise merchandising tasks, including sets, resets, and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.

+ Supports Store Manager in protecting store assets by administering and monitoring internal loss prevention programs and systems. Learns to maintain and react to the electronic surveillance system and ensures price accuracy, using reports and in-store price audits.

+ Learns to analyze inventory trends and supervises inventory management. Verifies proper standard operating procedures are being adhered to for receiving, counting, ordering, pricing, and returning points of execution for both front-end and pharmacy. Learns to supervise receiving, sticking, pricing, returning and transferring merchandise.

+ Supervises operations of the assigned location, including strict compliance with all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.

+ Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.

+ Complies with all company policies and procedures; maintains respectful relationships with coworkers and business partners.

+ Completes special assignments and other tasks as assigned, including assisting team members as needed.

**Business Performance Management**

+ Learns to analyze financial & performance data for the store and pharmacy. Develops action plans to improve business results, including increasing sales and controlling costs.

+ Identifies sales opportunities to ensure the growth and performance of the store and pharmacy.

+ Reviews and analyzes asset protection data and develops action plans to reduce loss.

+ Reviews daily performance indicators and weekly operational metrics . Prepares action plans to improve results to discuss with the Store Manager and District Manager.

+ Analyzes pharmacy performance indicators and works with the Pharmacy Manager and/ or Pharmacy Operations Manager to enhance the performance of the pharmacy.

**Business Planning**

+ Works with Store Manager to understand key inventory metrics and processes.

+ Learns how to grow front-end and pharmacy business with new initiatives directed by the Support Center, community outreach, and retail partnerships through planning, implementing, executing, and following up with a review.

**People & Performance Management**

+ Learns all aspects of people management at Walgreens, including training/ coaching on standard operating procedures.

+ Learns how to effectively use Walgreens’ HR and people management systems to supervise team members.

+ Shadows Store Manager in action planning and performance conversations, becoming familiar with performance management assessment criteria and metrics. Understands how to use discipline and performance improvement plans when necessary.

+ Reviews and becomes knowledgeable all company policy and local, state and federal laws related to selection, recruitment, record retention and training of team members.

+ Supports Store Manager in leveraging the team’s strengths, skills, and abilities to increase engagement, overcome challenges, solve problems, and adapt to changes that the store faces.

**Communications**

+ Shadows Store Manager and attends all critical communication sessions, e.g., one-on-one discussions, group meetings. Learns best practices for providing and receiving feedback, soliciting input, answering questions, and ensuring communications are open between management and non-management team members.

+ Assists Store Manager and/or District Manager in planning and attending community events.

+ Gains experience facilitating team member discussions around key operational and engagement metrics.

**Job ID:** 1548436BR

**Title:** Store Manager Unassigned

**Company Indicator:** Walgreens

**Employment Type:** Full-time

**Job Function:** Retail

**Full Store Address:** 1935 N POWER RD,MESA,AZ,85205-03728-03215-S

**Full District Office Address:** 1935 N POWER RD,MESA,AZ,85205-03728-03215-S

**External Basic Qualifications:**

+ Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.

+ Must be fluent in reading, writing, and speaking English (Except in Puerto Rico)

+ Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.

+ Willingness to accept assignment into a Store Manager position, if an assignment is offered.

+ Willingness to transfer to other Walgreens retail assets located within the same hiring Area.

**Preferred Qualifications:**

+ PTCB Certification.

+ Bachelor’s Degree.

+ Managerial experience with another employer in a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager capacity, with people leadership, business management, and customer-facing experience.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $23.08 per hour - $43.07 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

**Shift:** Various

**Store:** 03215-MESA AZ

**Job Description:**

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

**Customer Experience**

+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.

+ Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.

+ Accountable for improving on overall customer service metrics.

**Operations**

+ Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.

+ Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.

+ Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.

+ Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.

+ Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures.

+ Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.

+ Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.

+ Ensures team members have a working knowledge of all computer and technology systems and software.

+ Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.

+ Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.

+ Completes special assignments and other tasks as assigned.

**Full Store Operation Business Performance Management**

+ Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.

+ Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center.

+ Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.

**People & Performance Management**

+ Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members’ career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate.

+ Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.

+ Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions.

+ Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.

+ Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.

**Training & Personal Development**

+ Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders.

+ Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place.

+ Obtains and maintains valid pharmacy technician license as required by state.

**Communications**

+ Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns.

+ Assists Store Manager in planning and communicating the company and store strategy.

**Job ID:** 1547791BR

**Title:** Emerging Store Manager

**Company Indicator:** Walgreens

**Employment Type:** Full-time

**Job Function:** Retail

**Full Store Address:** 2415 E UNION HILLS DR,PHOENIX,AZ,85050-03146-03132-S

**Full District Office Address:** 2415 E UNION HILLS DR,PHOENIX,AZ,85050-03146-03132-S

**External Basic Qualifications:**

+ Bachelor’s degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports).

+ Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.

+ Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.

+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

+ Willingness to work flexible schedule including extended days, evenings, and weekend hours.

+ Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location.

+ Ability to transfer to other Walgreens retail assets located within the same hiring Area.

**Preferred Qualifications:**

+ Bachelor’s Degree .

+ Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy.

+ External candidates: Business majors. Prior retail or food industry experience.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

**Shift:** Various

**Store:** 03132-PHOENIX AZ

**Job Description:**

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

**Customer Experience**

+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.

+ Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.

+ Accountable for improving on overall customer service metrics.

**Operations**

+ Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.

+ Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.

+ Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.

+ Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.

+ Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures.

+ Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.

+ Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.

+ Ensures team members have a working knowledge of all computer and technology systems and software.

+ Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.

+ Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.

+ Completes special assignments and other tasks as assigned.

**Full Store Operation Business Performance Management**

+ Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.

+ Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center.

+ Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.

**People & Performance Management**

+ Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members’ career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate.

+ Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.

+ Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions.

+ Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.

+ Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.

**Training & Personal Development**

+ Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders.

+ Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place.

+ Obtains and maintains valid pharmacy technician license as required by state.

**Communications**

+ Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns.

+ Assists Store Manager in planning and communicating the company and store strategy.

**Job ID:** 1548977BR

**Title:** Emerging Store Manager

**Company Indicator:** Walgreens

**Employment Type:** Full-time

**Job Function:** Retail

**Full Store Address:** 1305 S GREENFIELD RD,MESA,AZ,85206-03303-02771-S

**Full District Office Address:** 1305 S GREENFIELD RD,MESA,AZ,85206-03303-02771-S

**External Basic Qualifications:**

+ Bachelor’s degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports).

+ Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.

+ Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.

+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

+ Willingness to work flexible schedule including extended days, evenings, and weekend hours.

+ Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location.

+ Ability to transfer to other Walgreens retail assets located within the same hiring Area.

**Preferred Qualifications:**

+ Bachelor’s Degree .

+ Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy.

+ External candidates: Business majors. Prior retail or food industry experience.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

**Shift:** Various

**Store:** 02771-MESA AZ

**Job Description:**

+ Responsible for learning Walgreens’ operations and ways of working to lead “one-box” (full store operations across front-end and pharmacy). Responsible for completing accelerated development track to Store Manager during the specified timeframe as outlined in the learning plan.

+ Under the direction of the Store Manager, oversees the operation (front-end and pharmacy) of a Walgreen store.

+ Supports store operations by shadowing or assisting the Store Manager in leading store throughout the learning journey.

**Training & Personal Development**

+ Complete rigorous, accelerated program including all certifications needed for the Store Manager role.

+ Attends and completes classroom learning, online training and on-the-job training. Fulfills assigned rotations and learning objectives by spending time in other stores in the area as assigned.

+ Follows individual development plans offered by District Manager. Participates in one-on-one conversations with Store Manager and District Manager to have continuous professional growth and demonstrates permanent assignment readiness and proficiency of learning topics with the Director of Pharmacy and Retail operations.

+ Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy, and management, seeking best practices.

+ Learns and actively implements compliance standard operational procedures (SOPs) across front-end and pharmacy. Gains knowledge of all computer and technology systems and software.

+ Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB certification, as required by state).

**Customer Experience**

+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.

+ Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.

+ Supports Store Manager in observing customer service trends, analyzing customer feedback, creating awareness to the business, and improving service metrics.

**Operations**

+ Shadows Store Manager, gains experience, performs and demonstrates proficiency supervising the operation of the store and team members, including gaining exposure to opening/closing/changing shifts, and delegating tasks to team members. Demonstrates the ability to supervise merchandising tasks, including sets, resets, and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.

+ Supports Store Manager in protecting store assets by administering and monitoring internal loss prevention programs and systems. Learns to maintain and react to the electronic surveillance system and ensures price accuracy, using reports and in-store price audits.

+ Learns to analyze inventory trends and supervises inventory management. Verifies proper standard operating procedures are being adhered to for receiving, counting, ordering, pricing, and returning points of execution for both front-end and pharmacy. Learns to supervise receiving, sticking, pricing, returning and transferring merchandise.

+ Supervises operations of the assigned location, including strict compliance with all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.

+ Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.

+ Complies with all company policies and procedures; maintains respectful relationships with coworkers and business partners.

+ Completes special assignments and other tasks as assigned, including assisting team members as needed.

**Business Performance Management**

+ Learns to analyze financial & performance data for the store and pharmacy. Develops action plans to improve business results, including increasing sales and controlling costs.

+ Identifies sales opportunities to ensure the growth and performance of the store and pharmacy.

+ Reviews and analyzes asset protection data and develops action plans to reduce loss.

+ Reviews daily performance indicators and weekly operational metrics . Prepares action plans to improve results to discuss with the Store Manager and District Manager.

+ Analyzes pharmacy performance indicators and works with the Pharmacy Manager and/ or Pharmacy Operations Manager to enhance the performance of the pharmacy.

**Business Planning**

+ Works with Store Manager to understand key inventory metrics and processes.

+ Learns how to grow front-end and pharmacy business with new initiatives directed by the Support Center, community outreach, and retail partnerships through planning, implementing, executing, and following up with a review.

**People & Performance Management**

+ Learns all aspects of people management at Walgreens, including training/ coaching on standard operating procedures.

+ Learns how to effectively use Walgreens’ HR and people management systems to supervise team members.

+ Shadows Store Manager in action planning and performance conversations, becoming familiar with performance management assessment criteria and metrics. Understands how to use discipline and performance improvement plans when necessary.

+ Reviews and becomes knowledgeable all company policy and local, state and federal laws related to selection, recruitment, record retention and training of team members.

+ Supports Store Manager in leveraging the team’s strengths, skills, and abilities to increase engagement, overcome challenges, solve problems, and adapt to changes that the store faces.

**Communications**

+ Shadows Store Manager and attends all critical communication sessions, e.g., one-on-one discussions, group meetings. Learns best practices for providing and receiving feedback, soliciting input, answering questions, and ensuring communications are open between management and non-management team members.

+ Assists Store Manager and/or District Manager in planning and attending community events.

+ Gains experience facilitating team member discussions around key operational and engagement metrics.

**Job ID:** 1547385BR

**Title:** Store Manager Unassigned

**Company Indicator:** Walgreens

**Employment Type:** Full-time

**Job Function:** Retail

**Full Store Address:** 10405 N LA CANADA DR,ORO VALLEY,AZ,85737-06945-04103-S

**Full District Office Address:** 10405 N LA CANADA DR,ORO VALLEY,AZ,85737-06945-04103-S

**External Basic Qualifications:**

+ Bachelor’s degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.

+ Must be fluent in reading, writing, and speaking English (Except in Puerto Rico)

+ Willingness to work a flexible schedule, including extended days, evenings, and weekend hours.

+ Willingness to accept assignment into a Store Manager position, if an assignment is offered.

+ Willingness to transfer to other Walgreens retail assets located within the same hiring Area.

**Preferred Qualifications:**

+ PTCB Certification.

+ Bachelor’s Degree.

+ Managerial experience with another employer in a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager capacity, with people leadership, business management, and customer-facing experience.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $23.08 per hour - $43.07 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

**Shift:** Various

**Store:** 04103-ORO VALLEY AZ

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

**This role is remote and not required to be in the office, however this position is required that the candidate lives within 50 miles of the business unit.**

**I. Job Summary**

The Inside Sales Representative (ISR) is responsible for generating revenue utilizing a consultative selling approach in the sale of WM services to small/medium business segment customers. The ISR receives and closes warm customer leads from different sources. A successful ISR consistently meets or exceeds weekly and monthly sales activity goals as well as establishes and maintains a high level of customer satisfaction in all sales transactions.

**II. Essential Duties and Responsibilities**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

Receives and acts upon sales opportunities received from inbound calls and internal lead sources and/or eBusiness (online sales streams); Expands on sales of products and services with existing customers

+ Conducts pre-sales activities to gain understanding of the customer's needs and prepare for the sales call. This includes gathering appropriate marketing material and pricing plans, identifying customer needs and interests to determine the best sales strategy and identifying potential objections with plans to address during the sales call.

Negotiates and closes sales by effectively communicating alternatives and positions to reach mutually beneficial sales agreements

+ Understands and adheres to established and approved WM sales processes

+ Presents WM products and services using a consultative approach that clearly shows how the solutions would meet needs and provide benefits; leverages supporting evidence and clearly connects WM solutions to customers' business needs

+ Adjusts sales technique depending on the nature of the prospect or customer

+ Presents compelling arguments to support recommended sales solutions

+ Overcomes objections during sales negotiations by emphasizing the value of WM offerings that benefit the customer

+ Facilitates agreement to a sales solution that will meet the major needs of both parties

+ Finalizes sales agreements with specific actions outlined and commitments for next steps

+ Conducts post-sale administrative work to ensure product/service implementation is successful

**III. Supervisory Responsibilities**

This job has no supervisory duties.

**IV. Qualifications**

The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US.

A. Education and Experience

+ Education: High School Diploma or GED (accredited).

+ Experience: None prior work experience required.

B. Certificates, Licenses, Registrations or Other Requirements

+ None required.

C. Other Knowledge, Skills or Abilities Required

+ Proficient in computer skills

+ Ability to work effectively as an individual contributor as well as part of a team

+ Devising Sales Approaches and Solutions

+ Expanding and Advancing Opportunities

+ Communicate with Impact

+ Influence and Negotiating Sales

+ Planning and Organization

+ Results Driven

**V. Work Environment**

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

+ Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc) part of the work day;

+ Required to exert physical effort in handling objects less than 30 pounds rarely;

+ Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc) rarely;

+ Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

Normal setting for this job is: office setting.

The expected hourly pay range for this position across the U.S. is $16.50-17.50. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location

**Benefits**

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on pension, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

**I. Job Summary**

Supervises the activities of the Market Area's Inside Sales Team and provides a level of experience/expertise in the sale of WM services to customers resulting in additional revenue.

**II. Essential Duties and Responsibilities**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

+ Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team.

+ Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and work with the Market Area Sales Manager to help resolve escalated or unique customer issues.

+ Supervises activities of the Inside Sales Department. Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity.

+ Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions.

+ Executes ongoing training that provides both formal training and informal coaching sessions to Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed.

+ Participates in training and coaching the Inside Sales staff.

+ Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation.

**III. Supervisory Responsibilities**

The highest level of supervisory skills required in this job is the management of non-supervisory employees. This includes:

+ Direct supervision of 15 full-time employees, including:

**IV. Qualifications**

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

+ Education: Bachelor's degree (accredited), or in lieu of degree, High School Diploma or GED and four (4) years of relevant work experience.

+ Experience: Two (2) years of direct business-to-business sales (in addition to education requirements).

B. Certificates, Licenses, Registrations or Other Requirements

+ None required.

C. Other Knowledge, Skills or Abilities Required

+ Candidates must be able to: build relationships, communicate with impact, demonstrate professionalism, demonstrate leadership/coaching, make sound decisions, think strategically, produce results, know the business, influence and negotiate, manage work/time, and use ethical practices.

+ This is a supervisory position. Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or Market Area requirements. This position is eligible to participate in sales compensation and recognition programs upon successful completion of training prerequisites and Market Area management approval.

**Benefits**

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on Pension, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

**Job Description:**

Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

**Customer Experience**

+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.

+ Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty.

+ Accountable for improving on overall customer service metrics.

**Operations**

+ Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.

+ Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.

+ Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.

+ Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.

+ Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures.

+ Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.

+ Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.

+ Ensures team members have a working knowledge of all computer and technology systems and software.

+ Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.

+ Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.

+ Completes special assignments and other tasks as assigned.

**Full Store Operation Business Performance Management**

+ Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.

+ Uses operating statements, key performance indicators, and other relevant tools to engage the team; drive solutions and actions for store improvement. Collaborates with Store Manager to identify sales opportunities, gain insights, to ensure growth and performance of the store through new initiatives as directed by the Support Center.

+ Supports Pharmacy during busy periods, including serving as a pharmacy technician, when necessary.

**People & Performance Management**

+ Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members’ career development. Responsible for team member discipline, coaching meetings, and makes recommendation regarding team member performance management, including discipline and termination when appropriate.

+ Manages team member performance by assigning responsibilities, developing performance plans, setting goals and expectations, observing performance, providing feedback and giving recognition to enhance effectiveness of individual team members and overall team.

+ Acquires and retains talent, builds pipelines to keep store properly staffed, and ensures a diverse pipeline of future leaders. Anticipates short and long-term staffing needs, develops talent plan, manages candidate pool, participates in the interview process and makes hiring decisions.

+ Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.

+ Establishes a culture of accountability through clear expectations and performance management, Performance Improvement Plans, and constructive discipline.

**Training & Personal Development**

+ Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager, District Manager and company leaders.

+ Monitors own performance, seeks continuous feedback from leader and team members, and commits to self-development; has an Individual Development Plan in place.

+ Obtains and maintains valid pharmacy technician license as required by state.

**Communications**

+ Communicates regularly with team members through one-on-one discussions, group meetings to ensure communication is open between leaders and team members. Actively responds to team member questions or concerns.

+ Assists Store Manager in planning and communicating the company and store strategy.

**Job ID:** 1548972BR

**Title:** Emerging Store Manager

**Company Indicator:** Walgreens

**Employment Type:** Full-time

**Job Function:** Retail

**Full Store Address:** 1935 N POWER RD,MESA,AZ,85205-03728-03215-S

**Full District Office Address:** 1935 N POWER RD,MESA,AZ,85205-03728-03215-S

**External Basic Qualifications:**

+ Bachelor’s degree with a solid academic record, all majors welcome OR satisfactorily completed a Walgreens Community Internship Program OR High School Diploma/GED and two years of experience in a supervisory position (does not require experience with direct reports).

+ Demonstrated leadership abilities that include professional business ethics, self-motivation, and strong communication skills and strong business acumen.

+ Completion of Store Manager training program (LEAP) or willingness to complete Walgreens Leadership Essentials training (for individuals placed in ESM role on or after June 1, 2021) within 12 weeks of ESM start date.

+ Must be fluent in reading, writing, and speaking English (except in Puerto Rico)

+ Willingness to work flexible schedule including extended days, evenings, and weekend hours.

+ Willingness to accept promotion into a Store Manager position, if promotion is offered, which could require relocation to a different store location.

+ Ability to transfer to other Walgreens retail assets located within the same hiring Area.

**Preferred Qualifications:**

+ Bachelor’s Degree .

+ Internal candidates: Management experience, including supervising others, managing, and assigning work. Experience across both front-end and pharmacy.

+ External candidates: Business majors. Prior retail or food industry experience.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $45,000 - $71,550. The actual salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits

**Shift:** Various

**Store:** 03215-MESA AZ